General Manager, Premium Office (Hospitality-Led)

Joshua Robert Recruitment Limited; Manchester; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Joshua Robert Recruitment Limited is seeking a General Manager to lead a premier Grade A commercial office in Manchester City Centre. The role focuses on delivering exceptional occupier experiences while ensuring safe, efficient and commercially robust building operations.

The successful candidate will drive service culture across on-site teams, manage budgets and health & safety, and work with stakeholders to shape the asset’s strategy and ESG objectives.

Responsibilities

• Taking overall operational leadership of a major multi-let commercial office building.
• Creating and continually improving an outstanding occupier and visitor experience.
• Building strong relationships with senior occupier stakeholders and understanding the evolving needs of their businesses.
• Leading, motivating and developing the on-site management and service teams.
• Setting the service culture across reception, security, cleaning, engineering and other building services.
• Managing hard and soft service partners to ensure consistently high standards of delivery.
• Taking ownership of operational budgets, service charge expenditure, forecasting and cost control.
• Maintaining strong standards across health and safety, statutory compliance, risk management and building governance.
• Working closely with property, asset management and ownership stakeholders on the wider strategy for the building.
• Supporting sustainability, energy performance and ESG objectives.
• Identifying opportunities to improve the building, its services and the overall occupier proposition.
• Ensuring the building remains a destination where businesses and their people genuinely want to be.

Job description

Joshua Robert Recruitment Limited is seeking a General Manager to lead a premier Grade A commercial office in Manchester City Centre. The role focuses on delivering exceptional occupier experiences while ensuring safe, efficient and commercially robust building operations.

The successful candidate will drive service culture across on-site teams, manage budgets and health & safety, and work with stakeholders to shape the asset’s strategy and ESG objectives.