General Manager - Maternity Cover

BaxterStorey; Welwyn Hatfield; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead a dedicated team in providing exceptional hospitality experiences. This role involves overseeing operations, managing a talented team, and ensuring that financial targets are met while maintaining high service standards. The company values inclusivity and personal development, offering bespoke training opportunities and a supportive work environment. If you thrive on inspiring others and delivering extraordinary customer experiences, this is the perfect opportunity for you to make a significant impact in the hospitality sector.

Benefits

28 Days holiday including bank holidays

Birthday off

Enhanced maternity leave

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Discounts on HAPI app

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Proven experience in managing teams and delivering exceptional service.
• Strong financial management and report writing skills are essential.

Responsibilities

• Lead a team of chefs and front of house staff to deliver top-notch service.
• Monitor staff performance and conduct appraisals regularly.
• Ensure financial targets are met in line with the budget.

Skills

Leadership

Team Management

Financial Management

Communication Skills

Problem Solving

Customer Service

Education

Experience in Hospitality

Background in Corporate Catering

Job description

Role:General Manager - 1 year contract with the potential to extend

Location: Potter's Bar, London

Hours: Monday to Friday (40hr contract)

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Leading a team of 5 highly regarded chefs and front of house
• Working closely with Operations Manager and other location managers within the group
• Ensure that the location achieves, as a minimum, the financial targets agreed with the client in line with the budget
• Monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate
• Hold team meetings on a regular basis to communicate targets, standards required and company and client information
• Work with your Operations Manager to prepare budgets; achieve and maintain the food cost in accordance with the budget
• Develop and evolve all client’s services at location, ensuring regular adjustments and improvements are both recommended and implemented

Qualifications

• Ideally a background in the corporate / contract catering sector
• Stable & progressive career to date
• Easily commute to Manchester city centre
• You thrive on getting the best out of people and maximising commercial opportunities
• You draw satisfaction from managing, training and supporting a team
• You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
• Have experience in a General Manager role ideally in contract catering or hospitality
• Good understanding of report writing and financial management.
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate your analytical approach to problem solving
• Have the ability to display a real passion for food and customer service

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.