General Manager - Lead Growth in Premium Pubs & Inns

Hareoldredding; Salisbury; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Private healthcare

Career progression

Employee assistance

Discounts across retailers

EarlyPay

Maternity/paternity leave

Referral bonus

Holiday buy/sell

Job summary

Heartwood Collection is seeking a General Manager to lead a premium hospitality venue with energy and pride on the floor. You will inspire your team, nurture guest relationships and own the site’s commercial performance.

You’ll coach managers, manage budgets and KPIs, and foster community connections while delivering exceptional guest experiences and a culture of continuous improvement.

Qualifications

• Proven leadership experience within premium hospitality (pub/restaurant).
• Strong passion for fresh food, quality drinks and guest experience.
• Inspires and develops managers and teams.
• Strong commercial awareness with budgets and profitability.

Responsibilities

• Lead and develop the on-site team to deliver outstanding hospitality.
• Drive commercial performance and guest satisfaction through floor leadership.
• Coach managers, manage budgets, and monitor KPIs.
• Build strong connections with local community and guests.

Skills

Leadership experience

Guest focus

Commercial awareness

People development

Budget & KPI management

Hands-on leadership

Community relationships

Multi-site experience

Job description

Heartwood Collection is seeking a General Manager to lead a premium hospitality venue with energy and pride on the floor. You will inspire your team, nurture guest relationships and own the site’s commercial performance.

You’ll coach managers, manage budgets and KPIs, and foster community connections while delivering exceptional guest experiences and a culture of continuous improvement.