General Manager - Lead Bold Hospitality & Team Growth

Heartwood Collection; Highcliffe-on-Sea; Remote; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

KPI-based bonus

TRONC

Private healthcare with Bupa

Stepping Stones training

Employee Assistance Programme

Discounts via Reward Gateway

EarlyPay access

Enhanced maternity/paternity leave

Referral bonus

Holiday purchase option

50% off food at Heartwood Inns and Br/

20% off for family and friends

Discounts on Inn bedrooms

Birthday gift

Long Service Recognition

Cycle to Work Scheme

Zusammenfassung

Heartwood Collection is seeking an exceptional General Manager to lead a premium pub/restaurant ahead of a major refurbishment. You will build a brilliant team, deliver outstanding guest experiences, and take ownership of standards, culture, sales, labour and profitability.

Experience in leading refurbishment, opening bedrooms or managing accommodation is highly valuable. You will inspire your teams, be guest-facing, and play a pivotal role in shaping the expanded Heartwood Inns and Brasserie

Qualifikationen

• 2–3+ years' experience as a General Manager in premium hospitality.
• Proven track record in high-volume fresh-food operation.
• Strong commercial understanding including P&L, labour, sales, KPIs and profitability.
• Ability to lead from the front and be highly visible with guests and staff.
• Passion for developing people and building strong management teams.
• High standards and attention to detail that create an exceptional guest experience.
• Confidence managing all aspects of a hospitality business, including rooms and reception where applicable.
• Desire to take ownership, drive performance and maximise site potential.

Aufgaben

• Lead daily operations across the pub, restaurant and forthcoming bedrooms to deliver outstanding guest experiences.
• Develop and mentor the team; build a strong management structure and guest-centric culture.
• Prepare for refurbishment, launch new bedrooms and unlock full business potential.
• Drive performance across standards, labour, sales, and profitability with a hands-on approach.

Kenntnisse

General Management

Hospitality Leadership

People Development

P&L Management

KPI Focus

Guest Experience

Jobbeschreibung

Heartwood Collection is seeking an exceptional General Manager to lead a premium pub/restaurant ahead of a major refurbishment. You will build a brilliant team, deliver outstanding guest experiences, and take ownership of standards, culture, sales, labour and profitability.

Experience in leading refurbishment, opening bedrooms or managing accommodation is highly valuable. You will inspire your teams, be guest-facing, and play a pivotal role in shaping the expanded Heartwood Inns and Brasserie