General Manager - Kitchens

Five Guys; West Kirby; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

30% quarterly bonus

Secret Shopper bonus up to £2,000

High Performer Awards & bonuses

Long service Love2Shop vouchers

33 days paid holiday

Paid breaks

Free burgers, fries & shakes on shift

Private medical via Vitality

Life assurance

Wellbeing app benefits

Employee discounts

Wellbeing support & EAP

Job summary

Five Guys is seeking a General Manager to lead a high-volume store in the UK. You’ll be hands-on on the line and in dining, developing the team to deliver perfect burgers and fries while ensuring smooth day-to-day operations and strong long-term planning.

You’ll own the P&L, drive top-line sales, manage budgets and labour costs to maximise gross profit, and uphold 5-star hygiene and food safety standards across the business. A 30% bonus scheme is paid quarterly, with additional rewards and perks.

Qualifications

• Minimum 2+ years of General Management experience in a high-volume hospitality or QSR environment.

Responsibilities

• Lead and develop the store team, work hands-on on the line and in the dining area.
• Ensure day-to-day operations run smoothly and plan for long-term growth.
• Take ownership of P&L, drive top-line sales and control labour and COGS to maximise gross profit.
• Maintain 5-star hygiene ratings and food safety compliance.
• Act as brand ambassador, coaching and inspiring the team to deliver excellent customer service.

Skills

General management

P&L ownership

Budget management

People development

Food safety

Job description

Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area

Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers

Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline

Responsible for managing any HR issues while also being able to reward and recognise when needed

Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. You have a history of developing managers, planning succession, and creating a strong talent pipeline. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. An achievable 30% bonus scheme - paid quarterly

• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• The financial wellbeing app with simple-to-use, flexible benefits built around your pay

Days out and social events

• Invite to the annual General Manager conference
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR