Assistant Manager

Frasers Group Financial Services Limited; Swindon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus up to 15% of annual salary

Secret Shopper bonus up to £2,000

Life assurance

Stream wellbeing app access

Free meals on shift

Employee discounts

Job summary

Five Guys in Swindon is seeking an Assistant Manager to join our team. You will lead shift managers and crew, coach staff, and ensure high standards of service and operational excellence.

You’ll work closely with the General Manager to drive profitability while delivering an exceptional customer experience. You’ll manage costs, support with P&L, and foster a positive, energetic work culture that reflects our values.

Qualifications

• At least 1–2 years of management experience in a high-volume hospitality or QSR setting.
• Proven ability to drive customer satisfaction and track mystery shopper results.
• Experience assisting with P&L, controlling labour costs and inventory.
• Strong leadership, coaching and talent development skills.
• Knowledge of food safety, health & safety, and hygiene standards.

Responsibilities

• Lead Shift Managers and Crew, working hands-on on the line and dining area.
• Support the General Manager to deliver perfect burgers & fries and store results.
• Create an engaging working environment aligned with company values.
• Ensure every customer is delighted; handle complaints openly and promptly.
• Ensure shifts run smoothly while planning for long-term success.
• Own the P&L on your shift and drive sales while controlling costs.
• Develop talent and maintain a strong pipeline for growth.

Skills

Leadership

Customer service

People development

P&L awareness

Hospitality experience

Job description

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave

AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR

• Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
• Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a "above & beyond" experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Always leading with our values
• Spotting potential and developing your team to ensure there is a strong talent pipeline

WHAT YOU BRING TO THE TABLE

Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.

Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.

Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.

Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent.

Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.

Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.

Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.

Five Guys isn't just a job - it can be a career!