Assistant Support Manager

Five Guys; Tewkesbury; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Secret Shopper bonus

Performance bonuses

Long service rewards

Holiday leave

Paid breaks

Free meals

Life assurance

Wellbeing support

Pension scheme

Employee discounts

Career development

Maternity/paternity leave

Job summary

Five Guys is seeking a Deputy/General Manager to drive shift excellence, develop a high-performing team and ensure profitability targets are met. You will lead operations, uphold food safety standards, and foster a customer-focused culture across busy shifts.

You will play a key role in talent development, coaching staff, and building a strong talent pipeline for future growth within the brand.

Qualifications

• 1–2 years of management experience in a high-volume hospitality or QSR environment.
• Experience assisting with P&L management and controlling labour costs.
• Strong leadership, coaching and team development skills.
• Solid understanding of Food Safety and Health & Safety regulations.

Responsibilities

• Support the General Manager to ensure shifts run smoothly.
• Lead, coach and motivate the team to deliver excellent customer service.
• Assist with P&L management, labour costs and inventory/waste to hit profitability targets.
• Maintain high hygiene standards and 5-star food hygiene ratings.

Skills

Leadership

Coaching

Team motivation

P&L management

Labour cost control

Inventory management

Food safety

Health & Safety

Flexibility

Customer service

Job description

Our people - Shift Managers and Crew. Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers

Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans

Spotting potential and developing your team to ensure there is a strong talent pipeline, Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.

Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. you develop people and identify future talent.

Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.

Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.

Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.

Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.

An achievable bonus scheme worth up to 15% of annual salary

• ~ An additional Secret Shopper bonus worth up to £2,000
• ~ High Performer Awards and Bonuses
• ~ Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• ~33 Days paid holiday
• ~ Paid breaks
• ~ Free burgers, fries and shakes while on shift
• ~ Life assurance
• ~ The financial wellbeing app with simple-to-use, flexible benefits built around your pay

Days out and social events

• Invite to the annual Assistant Manager conference
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme