Assistant Manager

Five Guys; Stoke-on-Trent; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual bonus up to 15% of salary

Secret Shopper bonus up to £2,000

Long service Love2Shop vouchers

33 days paid holiday

Free burgers, fries and shakes onshift

Life assurance

Pension scheme

Employee wellbeing support (Stream app

Job summary

Five Guys in Stoke-on-Trent is seeking an Assistant Manager to work with the General Manager, leading teams on busy shifts and ensuring high standards of service and quality.

You'll manage day-to-day operations, coach staff, control costs, and develop a strong talent pipeline, with opportunities to advance toward General Manager roles. A hands-on leader who thrives in a fast-paced QSR environment will thrive here.

Qualifications

• 1–2 years of management experience in a high-volume hospitality or QSR environment.
• Proven leadership and coaching abilities with a hands-on approach.
• Track record of driving guest satisfaction and sales in a fast-paced setting.

Responsibilities

• Lead, inspire and coach teams to ensure profitable restaurant results.
• Deliver excellent customer service and manage staff on shift.
• Support P&L ownership, control labour costs and manage inventory.
• Resolve customer complaints promptly with open, honest communication.
• Plan shifts to maintain smooth operation and long-term talent development.
• Work toward future progression to Deputy GM, GM or higher roles.

Skills

Management experience

Leadership

Guest experience focus

P&L awareness

Job description

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers., Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area

Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers

Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity

Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans

Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs

Always leading with our values

Spotting potential and developing your team to ensure there is a strong talent pipeline, Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.

Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.

Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.

Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.

Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent.

Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.

Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

An achievable bonus scheme worth up to 15% of annual salary

An additional Secret Shopper bonus worth up to £2,000

High Performer Awards and Bonuses

Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000

33 Days paid holiday

Paid breaks

Free burgers, fries and shakes while on shift

Life assurance

All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme