Assistant Manager

Five Guys; East Boldon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus up to 15%

Secret Shopper bonus £2,000

33 days paid holiday

Free burgers, fries & shakes on shift

Life assurance

Job summary

Five Guys in the United Kingdom is seeking an Assistant Manager to partner with the General Manager in driving profitability and delivering exceptional guest experiences. You will lead teams on the shop floor and the dining area, coach staff, and ensure compliance with food safety standards while maintaining high energy on busy shifts.

You will own elements of the P&L, optimise labour costs, and spot development opportunities for your team, with a view to progressing to Deputy General Manager or

Qualifications

• Minimum 1–2 years of management experience in a high-volume hospitality or QSR environment.
• Demonstrated leadership, coaching and customer service excellence.

Responsibilities

• Lead, inspire and coach teams to achieve profit targets and excellent customer service.
• Ensure smooth shift operations and strong P&L ownership.
• Drive sales opportunities while controlling labor costs and waste.
• Respond promptly to customer feedback with openness and integrity.
• Develop talent and succession for future roles (Deputy GM/GM).

Skills

Management experience

Job description

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers., Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area

Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers

Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity

Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans

Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs

Always leading with our values

Spotting potential and developing your team to ensure there is a strong talent pipeline, Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.

Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.

Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.

Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.

Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent.

Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.

Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

An achievable bonus scheme worth up to 15% of annual salary

An additional Secret Shopper bonus worth up to £2,000

High Performer Awards and Bonuses

Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000

33 Days paid holiday

Paid breaks

Free burgers, fries and shakes while on shift

Life assurance

All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme