general manager - Inclusive Work Culture Promoter (Hiring Immediately)

JR United Kingdom; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead their vibrant restaurant team. In this exciting role, you will inspire your team to deliver exceptional service while fostering an inclusive and positive work environment. With a focus on coaching and mentoring, you will help develop emerging leaders and ensure every guest enjoys outstanding experiences. This position offers a competitive salary, a generous bonus scheme, and a range of exciting perks, including free meals and private medical insurance. If you thrive in a dynamic environment and are dedicated to excellence, this opportunity is perfect for you.

Benefits

Bonus scheme — up to £8,000 annually

Access to earnings before payday

Private medical insurance

Free food on shift

50% discount outside of work

Family-friendly policies

New menu tastings

Wagamama parties

Recognition program

Pension schemes

Qualifications

• Strong financial skills including budgeting and labor management.
• Proven ability to coach and develop teams effectively.

Responsibilities

• Inspire and lead the team to deliver exceptional service.
• Analyze data to inform business decisions and drive performance.

Skills

Emotional Intelligence

Team Building

Financial Management

Problem Solving

Coaching and Mentoring

Job description

Job Description

Position: General Manager | Full Time

Wagamama, a vibrant restaurant chain with over 165 locations, celebrates individuality and diversity. We value personality over perfection and promote a culture of being true to oneself — be you, be wagamama.

The Role:

As a General Manager, you will inspire your team to deliver exceptional service, maintain high standards, and drive restaurant performance. You will coach and develop your team to their full potential while ensuring excellent results.

We are looking for someone who:

• Prioritizes creating a positive, inclusive work environment through emotional intelligence, inspiration, and effective delegation. You excel at training, coaching, and mentoring emerging leaders.
• Is dedicated to delivering outstanding guest experiences, ensuring every interaction reflects exceptional service by yourself and your team.
• Has strong financial skills, including budgeting, inventory, labor management, and strategic marketing. You analyze data to inform business decisions and foster continuous improvement.
• Focuses on team building and development, from recruitment to ongoing growth opportunities.
• Cares about creating an inclusive environment where team members feel respected and valued, enabling them to thrive in their roles and careers.
• Is a proactive problem solver, capable of making quick decisions and thinking on your feet.

Interested? We’d love to hear from you!

What’s in it for you?

• Bonus scheme — up to £8,000 annually
• Access up to 30% of your earnings before payday with Wagestream
• Private medical insurance
• Free food on shift — anything from our menu! Plus a 50% discount outside of work for friends and family
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Be the first to try our new menus
• Wagamama parties with VIP guests throughout the year
• Recognition as a nationwide 'Love Above the Door' legend through our national program

Additional benefits include pension schemes, holiday, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.