General Manager – Facilities (New Build)

Mitie; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A leading facilities management firm is seeking an experienced General Manager to oversee operations at HMRC's flagship site in Newcastle upon Tyne. This pivotal role includes ensuring the compliant delivery of FM services during the final construction stages of the facility. Ideal candidates will have substantial senior management experience, strong operational leadership skills, and a commitment to safety and collaboration. A comprehensive benefits package is included.

Qualifications

• Significant senior management experience within Facilities or Building Services.
• Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership.
• Proficiency in relevant technical qualifications.

Responsibilities

• Lead daily, weekly, and monthly maintenance and operational activities.
• Plan and oversee preventative maintenance on critical systems.
• Manage reactive repairs and emergency breakdowns.

Skills

Senior management experience in Facilities or Building Services

Experience in final stages of construction and fit-out

Knowledge of compliance and health and safety

Excellent communication skills

Proficiency in Maximo and Microsoft Office

Education

City & Guilds NVQ Level 3

Tools

Maximo

Microsoft Office

Job description

Mitie Newcastle, England, United Kingdom

This range is provided by Mitie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Newcastle – Pilgrim Quarter

Contract: 12‑Month Fixed‑Term

Position Overview

We're seeking a motivated and experienced General Manager with a strong background in facilities management to lead operations at HMRC's flagship site, Pilgrim Quarter, in Newcastle upon Tyne.

This is a pivotal role overseeing the safe, compliant, and efficient delivery of hard and soft FM services during the final stages of construction and fit‑out of a newly built facility. You'll be responsible for managing all operational aspects from the handover phase through to the building's official opening in 2027.

As General Manager and a key member of the Senior Management Team, reporting to the Account Director, you will lead the integration and delivery of M&E, hard and soft services, and contractor management during the final build phase. Your leadership will ensure all systems and services are safe, compliant, and fully operational ahead of occupation. You'll foster a proactive culture of safety, performance, and collaboration, driving project milestones and building trusted relationships with clients and teams.

Key Responsibilities

• Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance
• Plan and oversee preventative maintenance on critical systems
• Monitor plant and equipment, proactively resolving faults
• Manage reactive repairs and emergency breakdowns, including out‑of‑hours responses
• Coordinate with suppliers and contractors, managing permits and safety documentation
• Promote a safety‑first culture through audits, inspections, and safety meetings
• Lead and inspire site management and service teams

Experience & Skills

• Significant senior management experience within Facilities or Building Services
• Experience in final stages of construction and fit‑out of a newly built facility
• Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership
• Excellent communication and team supervision skills
• Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3)
• Desirable: CAFM system experience, security clearance, and safety certifications

Person Profile

• Proven ability to lead facilities and construction teams and deliver operational excellence
• Strong planning, organisational, and problem‑solving skills
• Customer‑focused, calm under pressure, and results‑oriented
• Committed to fostering a positive safety culture and continuous improvement

Join Mitie and enjoy a comprehensive benefits package designed to support your lifestyle and development.

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