General Manager — Dynamic Gaming & Hospitality Leader

Professionals At Play; Birmingham; Hybrid; GBP 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff discounts

Trips abroad

Training & development

Cycle to work

Job summary

Professionals At Play operates the Roxy Ball Room Birmingham Victoria Square, an 18+ venue renowned for its range of games and social experiences. We seek a General Manager who can drive the business forward, lead a large hospitality team, and deliver exceptional guest experiences.

You will train and coach staff, manage a P&L, and uphold safety and licensing standards while maintaining our brand ethos. Expect a 45-hour week across five shifts, with weekend and public holiday availability.

Qualifications

• Strong leadership and people-management capabilities.
• Experience in hospitality operations and P&L oversight.
• Proven ability to train and develop a high-performing team.

Responsibilities

• Deliver the best gaming experience for guests across every visit.
• Create and deliver quarterly business plans.
• Lead, train and develop a winning team.
• Manage a P&L to meet financial targets and bonuses.
• Oversee safety, security and licensing compliance.
• Utilise guest experience platforms to improve service standards.
• Maintain brand standards and positive team culture.
• Conduct monthly reviews with staff for growth and development.
• Ensure service standards during operating hours and duty management.

Skills

Leadership

P&L management

Team development

Customer service

Job description

Professionals At Play operates the Roxy Ball Room Birmingham Victoria Square, an 18+ venue renowned for its range of games and social experiences. We seek a General Manager who can drive the business forward, lead a large hospitality team, and deliver exceptional guest experiences.

You will train and coach staff, manage a P&L, and uphold safety and licensing standards while maintaining our brand ethos. Expect a 45-hour week across five shifts, with weekend and public holiday availability.