Assistant General Manager — Hospitality Leader

Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes; Glasgow; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Bonus scheme

Tips & service charge

Staff discounts

Regular team incentives

Staff socials

Employee assistance program

Development opportunities

Leadership courses

Rewards discounts

Holiday allowance

Cycle to work

Tech purchase scheme

TiPJAR tips access

Job summary

Roxy Ball Room Glasgow Sauchiehall Street is hiring an Assistant General Manager to lead a vibrant 18+ hospitality venue. You will drive guest experiences, coach a large team, manage budgets, and ensure safety and licensing compliance.

The role demands a dynamic leader who can blend fun with professional standards to deliver top results. Reporting to the Area Operations Manager, you will implement brand standards, run duty management, and execute plans to grow the venue’s performance.

Qualifications

• Experience leading teams in hospitality or leisure settings.
• Ability to drive business performance and guest experience.
• Excellent communication and coaching skills.

Responsibilities

• Ensure guests receive outstanding experiences on every visit.
• Contribute to delivering quarterly business plans.
• Lead and coach a large team to meet targets.
• Manage P&L to achieve financial targets and expectations.
• Oversee safety, security and licensing compliance.
• Manage guest experience platform to raise service standards.
• Uphold brand standards and company ethos in daily operations.
• Conduct monthly reviews with teams to drive development.
• Ensure service standards and duty management across hours.
• Become an industry expert in duty management.

Skills

Enthusiastic

Professional playfulness

Positive energy

Team leadership

Job description

Roxy Ball Room Glasgow Sauchiehall Street is hiring an Assistant General Manager to lead a vibrant 18+ hospitality venue. You will drive guest experiences, coach a large team, manage budgets, and ensure safety and licensing compliance.

The role demands a dynamic leader who can blend fun with professional standards to deliver top results. Reporting to the Area Operations Manager, you will implement brand standards, run duty management, and execute plans to grow the venue’s performance.