General Manager

Professionals At Play; Birmingham; Hybrid; GBP 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff discounts

Trips abroad

Training & development

Cycle to work

Job summary

Professionals At Play operates the Roxy Ball Room Birmingham Victoria Square, an 18+ venue renowned for its range of games and social experiences. We seek a General Manager who can drive the business forward, lead a large hospitality team, and deliver exceptional guest experiences.

You will train and coach staff, manage a P&L, and uphold safety and licensing standards while maintaining our brand ethos. Expect a 45-hour week across five shifts, with weekend and public holiday availability.

Qualifications

• Strong leadership and people-management capabilities.
• Experience in hospitality operations and P&L oversight.
• Proven ability to train and develop a high-performing team.

Responsibilities

• Deliver the best gaming experience for guests across every visit.
• Create and deliver quarterly business plans.
• Lead, train and develop a winning team.
• Manage a P&L to meet financial targets and bonuses.
• Oversee safety, security and licensing compliance.
• Utilise guest experience platforms to improve service standards.
• Maintain brand standards and positive team culture.
• Conduct monthly reviews with staff for growth and development.
• Ensure service standards during operating hours and duty management.

Skills

Leadership

P&L management

Team development

Customer service

Job description

GENERAL MANAGER

ROXY BALL ROOM BIRMINGHAM VICTORIA SQUARE

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE'D EXPECT FROM YOU:

In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Creating and delivering quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Ensuring the business is managed correctly to achieve Quarterly and Yearly Bonus
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Monthly reviews with all your team members encouraging their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Be an industry expert in all areas of duty management

WHAT WE WANT FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar, and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time
• Can you motivate and lead a team?
• Display a good work ethic and share knowledge?
• Confidently create positive team culture and reinforcement?
• Work Autonomously and utilise resources where available?

WHAT YOU GET;

• Very competitive salary
• Achievable bonus scheme
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Holiday allowance increasing each year with length of service
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU'VE GOT WHAT IT TAKES TO BE IN THE ROXY TEAM?

GOOD LUCK!