General Manager — Coffee Shop, 25% Bonus & Free Perks

BLACK SHEEP COFFEE LTD; Crawley; In loco; GBP 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free coffee

Free food on shift

Quarterly bonus up to 25%

Discounts via Stream

Build Pots boost via Stream

Employee Assistance Programme

Wellness app access

Descrizione del lavoro

Black Sheep Coffee Ltd. is seeking a General Manager to lead store operations, drive KPI performance, and manage a fast-paced team. You will oversee espresso quality, customer experience, and store profitability while upholding brand standards.

The role requires strong leadership, excellent communication, and a passion for coffee. You will work varied shifts, with opportunities to influence schedules and training across the team.

Competenze

• Experience managing a team in coffee or food service.
• Strong communication and leadership skills.
• Ability to thrive in a fast-paced environment.

Mansioni

• Make amazing coffee and products with consistent quality.
• Deliver exceptional customer service at the counter and handle complaints professionally.
• Work efficiently during peak periods while maintaining accuracy.
• Manage cash handling, banking, and security procedures.
• Train and support team members and communicate clearly during shifts.
• Maintain a clean, safe workspace and ensure brand standards.
• Forecast stock needs and keep products in stock to meet demand.
• Drive sales and profitability through reporting and KPI tracking.
• Create schedules by forecasting footfall and peak times.
• Lead by example regarding attendance, timekeeping, and food safety.

Conoscenze

People management

Communication

Operational efficiency

Customer service

Descrizione del lavoro

Black Sheep Coffee Ltd. is seeking a General Manager to lead store operations, drive KPI performance, and manage a fast-paced team. You will oversee espresso quality, customer experience, and store profitability while upholding brand standards.

The role requires strong leadership, excellent communication, and a passion for coffee. You will work varied shifts, with opportunities to influence schedules and training across the team.