Assistant Manager

Black Sheep Coffee; Norwich; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Guaranteed hours

28 days annual leave

Free coffees and a food item on shift

Weekly bonus scheme

Staff discounts via Stream

Wellbeing resources via wellness app

Job summary

Black Sheep Coffee are recruiting a front of house leader in Norwich to drive up sales, service and morale. You will manage a team in a fast-paced cafe environment, deliver top customer experience and uphold brand standards.

The role requires previous management experience in hospitality or retail, flexible availability including weekends and holidays, and a passion for coffee. The store offers guaranteed hours, 28 days leave, staff benefits and ongoing development.

Qualifications

• Experience leading a team in hospitality or retail
• Flexible availability, including some early mornings, evenings, weekends and holidays

Responsibilities

• Make amazing coffee and products and ensure the team delivers quality service
• Deliver unforgettable customer service and handle complaints professionally
• thrive in a fast-paced environment and maintain speed and accuracy during peak times
• Manage cash-up and bank drops following safety procedures
• Train new team members and communicate clearly during shifts
• Maintain a clean, safe workspace and adhere to brand standards
• Place and receive stock orders to ensure full availability
• Lead by example and uphold attendance, timekeeping, food safety and conduct policies

Skills

Leadership

Team management

Customer service

Communication

Multitasking

Flexibility

Job description

Hours: 40 Contracted Hours Per Week - Full Time

Pay: £28000 Per Annum

Rota: Varied shifts Mon-Sun, including some openings and/or closings

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

We’re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role.

What You'll Do

• Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
• Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
• Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
• Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures.
• Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
• Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
• Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
• Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

What We’re Looking For

• A positive attitude and strong communication skills
• Ability to multitask and stay focused in a fast-paced environment
• Previous management experience within coffee or food service industry
• Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.

What’s In It For You

• Guaranteed hours, paid breaks and 28 days of annual leave
• Free coffees and a free food item on shift
• Weekly bonus scheme (earn up to 50p more per hour)
• Weekly cash plan (money when you need it)
• Access to hundreds of high street retailer discounts through Stream
• Increase your monthly savings with the 5% Boost on Build Pots through Stream
• Employee Assistance Programme for when you need advice
• Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources
• Quarterly Team Takeout nights for each store
• Rapid career progression and development opportunities – monthly development chats

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.