General Manager

Black Sheep Coffee; Crawley; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Free coffee

Free food on shift

Quarterly bonus up to 25%

Discounts via Stream

Build Pots boost via Stream

Employee Assistance Programme

Wellness app access

Job summary

Black Sheep Coffee Ltd. is seeking a General Manager to lead store operations, drive KPI performance, and manage a fast-paced team. You will oversee espresso quality, customer experience, and store profitability while upholding brand standards.

The role requires strong leadership, excellent communication, and a passion for coffee. You will work varied shifts, with opportunities to influence schedules and training across the team.

Qualifications

• Experience managing a team in coffee or food service.
• Strong communication and leadership skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Make amazing coffee and products with consistent quality.
• Deliver exceptional customer service at the counter and handle complaints professionally.
• Work efficiently during peak periods while maintaining accuracy.
• Manage cash handling, banking, and security procedures.
• Train and support team members and communicate clearly during shifts.
• Maintain a clean, safe workspace and ensure brand standards.
• Forecast stock needs and keep products in stock to meet demand.
• Drive sales and profitability through reporting and KPI tracking.
• Create schedules by forecasting footfall and peak times.
• Lead by example regarding attendance, timekeeping, and food safety.

Skills

People management

Communication

Operational efficiency

Customer service

Job description

General Manager - Black Sheep Coffee

Hours: 45 Contracted Hours Per Week - Full Time

Pay: Up to £38,000 per annum + Up to 25% quarterly bonus scheme

Rota: Varied shifts Mon-Sun, including some openings and/or closings - creating your own rotas

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

We are after experienced and enthusiastic Managers who can drive sales and exceed KPI’s. With a strong background in team management and proven ability to thrive in a fast-paced environment. We’re looking for people who are driven, communicative and passionate about all things’ coffee!

What You'll Do As A General Manager

• Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
• Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
• Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
• Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures.
• Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
• Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
• Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
• Run the numbers - drive sales and profitability while managing reports, stock takes and hitting store KPIs.
• Create team schedules - forecast footfall and busy periods to schedule the right people at the right time.
• Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

What We're Looking For In A General Manager

• A positive attitude and strong communication skills
• Ability to multitask and stay focused in a fast-paced environment
• Previous management experience within coffee or food service industry
• Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 3 weeks in advance.

What’s In It For You

• Free coffees and a free food item on shift
• Competitive quarterly bonus scheme of up to 25% percent
• Weekly cash plan (money when you need it)
• Access to hundreds of high street retailer discounts through Stream
• Increase your monthly savings with the 5% Boost on Build Pots through Stream
• Employee Assistance Programme for when you need advice
• Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.