General Manager, Coffee Bar – Lead & Grow Sales

Black Sheep Coffee; Gatwick; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Free coffees

Discounts via Stream

25% quarterly bonus

Wellness and support programs

Job summary

Black Sheep Coffee is seeking a General Manager for our Gatwick store to lead the team, drive sales, and maintain service standards in a fast-paced environment.

You will manage stock, cash procedures, staff training, and scheduling while delivering exceptional customer experiences and upholding the brand. The role is full-time with a 45-hour week and a bonus scheme tied to store KPIs.

Qualifications

• Proven management experience in fast-paced foodservice or coffee environment.
• Strong communication and people-management skills.
• Customer-focused with ability to drive KPI performance.

Responsibilities

• Lead store operations and ensure service standards.
• Coach and develop team to hit KPIs and sales targets.
• Manage cash handling and banking procedures.
• Create staff schedules and optimize shift coverage.
• Maintain a clean and safe working environment.
• Order stock and monitor product availability.
• Analyze reports to drive profitability.

Skills

Management experience

Customer service

Team leadership

Communication skills

Job description

Black Sheep Coffee is seeking a General Manager for our Gatwick store to lead the team, drive sales, and maintain service standards in a fast-paced environment.

You will manage stock, cash procedures, staff training, and scheduling while delivering exceptional customer experiences and upholding the brand. The role is full-time with a 45-hour week and a bonus scheme tied to store KPIs.