Supervisor

Black Sheep Coffee; St Andrews; On-site; GBP 21,000 - 32,000; Full time

Job summary

Black Sheep Coffee are looking for a front of house leader to drive sales, service and morale in our busy store. You will manage a team in a fast-paced hospitality setting, delivering great customer experiences and coaching staff.

With a flexible rota Mon-Sun and varied hours, you’ll lead by example, maintain standards, handle cash procedures, and support the General Manager to keep our store running smoothly.

Qualifications

• Experience leading a team within hospitality or retail.
• Proven ability to coach and develop staff.
• Strong communication and multitasking in fast-paced environments.

Responsibilities

• Lead front of house team across shifts.
• Deliver exceptional customer service and handle complaints.
• Ensure smooth service during peak times with speed and accuracy.
• Manage cash handling, till reconciliation, and safe banking procedures.
• Assist General Manager with training and daily tasks.

Skills

Leadership

Customer service

Team training

Cash handling

Job description

Hours: 14-40 Contracted Hours Per Week - Full Time

Pay:

Rota: Varied shifts Mon-Sun, including some openings and/or closings

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

We’re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast-paced and rewarding role.

What You'll Do

• Make amazing coffee and products - dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time. Ensuring your team do too.
• Deliver unforgettable customer service - provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
• Thrive in a fast-paced environment - work with speed and efficiency during peak periods while maintaining quality and accuracy.
• Manage compliant cash-up and bank drops - Follow all cash-handling, safety, and security procedures.
• Be a true team player - Support ad hoc tasks assigned by General Manager, help train new team and communicate clearly and calmly during every shift.
• Take pride in the details - maintain a clean, safe workspace and represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, compliance checklists.
• Keep service running smoothly and drive sales - place and receive stock orders to always ensure full availability.
• Lead by example - motivate and train the team on the required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.

What We’re Looking For

• A positive attitude and strong communication skills
• Ability to multitask and stay focused in a fast-paced environment
• Previous management experience within coffee or food service industry
• Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.