General Manager

Office Angels; West of England; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Holiday entitlement

Uniform allowance

Social events

Pension plan

Onboarding program

Manchester training

Site launch opportunity

Job summary

Office Angels is recruiting for a General Manager to lead a newly launched premium workspace in Bristol city centre. You will oversee three floors of office space and create an outstanding experience for clients and visitors, working with a Reception Team to ensure smooth operations and exceptional service.

The role focuses on owner-level accountability for customer experience, relationship building with occupiers, and managing external contractor relationships while maintaining an emphasis on

Qualifications

• Strong customer service experience.
• Proven relationship management skills.
• Operational and multi-tasking abilities.

Responsibilities

• Lead day-to-day operations of a premium workspace.
• Deliver first-class customer experience for clients and visitors.
• Manage client onboarding and welcome new businesses into the building.
• Build and maintain relationships with occupiers and clients.
• Handle client renewals and account management activities.
• Coordinate suppliers and manage external contracts (e.g., cleaning).
• Support health and safety compliance across the site.
• Conduct office viewings for prospective clients.
• Resolve issues quickly and professionally.
• Ensure the building is presented to the highest standard.

Skills

Customer service

Operations management

Relationship management

Client onboarding

Job description

General Manager (Premium Workspace & Client Experience)

Bristol City Centre (BS1) | Assembly, near Temple Meads
£38,000 per annum
Full Time | Monday to Friday | 8:00am - 5:30pm (flexibility between 8:00am - 5:00pm / 8:30am - 5:00pm)

Benefits

• 25 days holiday plus your birthday off
• £150 annual uniform allowance
• Social allowance for team and client events
• Pension scheme (3% employee contribution / 3% employer contribution)
• Comprehensive onboarding and development programme
• Initial training in Manchester
• Opportunity to be part of a brand-new site launch

About the Role

Are you passionate about delivering exceptional customer experiences in a premium environment?

We're recruiting for an exciting General Manager opportunity within a prestigious, high-end flexible workspace in Bristol city centre. This is a fantastic chance to take ownership of a newly launched site, overseeing three floors of beautifully designed office space and creating an outstanding experience for clients and visitors alike.

Working alongside a Reception Team, you'll be the face of the business, ensuring the building runs smoothly while building strong relationships with clients, visitors, suppliers and contractors.

Key Responsibilities

• Lead the day-to-day operations of a premium workspace
• Deliver a first-class customer experience for all clients and visitors
• Manage client onboarding and welcome new businesses into the building
• Build and maintain strong relationships with occupiers
• Handle client renewals and account management activities
• Coordinate suppliers and manage external contracts, including cleaning services
• Support health and safety compliance across the site
• Conduct office viewings for prospective clients
• Resolve issues quickly and professionally
• Ensure the building is presented to the highest possible standards at all times

About You

We're open to candidates from a variety of backgrounds. Previous General Manager experience is not essential if you can demonstrate exceptional customer service, relationship management and operational skills.

We'd love to hear from you if you come from:

• Luxury hotels and hospitality
• Premium customer service environments
• Property or facilities management
• Serviced offices or flexible workspaces
• High-end retail or front-of-house management

You’ll be:

• Professional, confident and articulate
• Highly organised with excellent attention to detail
• Personable and relationship focused
• Commercially aware and customer centric
• Comfortable managing multiple priorities in a fast-paced environment
• Passionate about delivering exceptional service

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.