General Manager

Gilbanks; West of England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Uniform allowance

Birthday leave

Company Pension Scheme

Training and career development

Job summary

Gilbanks is seeking a General Manager for its new Bristol site, responsible for overall operations and customer experience.

This leadership position involves team development, ensuring high standards in service delivery, and driving commercial performance. With 25 days holiday, a pension scheme, and significant growth potential, this role is ideal for those who thrive in dynamic business environments.

Join Gilbanks and make a notable impact in a growing business committed to premium service.

Qualifications

• Proven leadership skills in managing teams and driving performance.
• Strong focus on customer experience and satisfaction.
• Ability to manage site operations and maintain standards.

Responsibilities

• Lead, support and develop the site team across various functions.
• Deliver an exceptional customer journey and manage relationships.
• Ensure smooth day-to-day operations and high presentation standards.
• Maintain health and safety compliance and manage supplier relations.
• Support commercial performance through marketing and community engagement.

Skills

Team Leadership

Customer Experience

Operational Management

Health and Safety

Sales and Marketing

Job description

General Manager – Gilbanks, Premium Serviced Office Provider

Gilbanks is looking for a General Manager to lead our new Bristol site.

This is a key leadership role within Gilbanks, with responsibility for the overall operation, customer experience, team and commercial performance of the site.

This is an exciting opportunity to join Gilbanks at an important stage of its growth. As General Manager, you will play a central role in establishing the site, building a strong team, and delivering the standard of service that has earned Gilbanks a 100% customer satisfaction score across its sites.

You will take ownership of the site, ensuring that everything operates smoothly and professionally, from the presentation of the workspace and day-to-day facilities, to customer relationships, team performance and commercial results. This is a broad remit, and a genuine opportunity to make an impact from day one.

Key Responsibilities & Duties

• Team Leadership & Development – Lead, support and develop the site team, including staffing, absence management, performance, recruitment, onboarding and training.
• Customer Experience & Retention – Deliver an exceptional customer journey from onboarding through to offboarding, maintaining strong relationships, resolving complaints and driving customer satisfaction and retention.
• Site Operations & Standards – Take overall responsibility for the smooth day-to-day running of the site, ensuring consistently high standards of presentation, service and operational delivery.
• Facilities, Suppliers & Maintenance – Manage relationships with the Building Manager and suppliers, oversee maintenance and service issues, and ensure the building and site are maintained to the required standard.
• Helpdesk & Service Delivery – Own the site helpdesk, ensuring customer requests, issues, upgrades and service requirements are dealt with promptly, professionally and effectively.
• Health, Safety & Compliance – Maintain responsibility for Health & Safety within the site, ensuring appropriate training, documentation, reviews and compliance are maintained.
• Sales, Marketing & Community – Support the commercial performance of the site through viewings, renewals, additional revenue opportunities, customer events and community engagement.
• Projects & Continuous Improvement – Take ownership of site and company projects, identifying opportunities to improve processes, standards and the overall customer and team experience.

Company Benefits

• 25 Days Holiday + Bank Holidays
• Uniform allowance upon joining
• Birthday leave
• Company Pension Scheme
• Excellent training and career development opportunities

Why Gilbanks?

At Gilbanks, premium service isn’t an added benefit – it’s the standard.

We are a growing business, meaning you will have the opportunity to shape the Bristol site, build your team, influence how we operate and make a visible impact on the growth of the business.

You will work alongside an experienced leadership team, have the autonomy to make decisions and be part of a business that genuinely cares about the quality of what it delivers.

If you are the kind of person who walks into a building and immediately notices what could be better, takes pride in creating an exceptional customer experience and wants to lead a team that is genuinely proud of what they do, we’d like to hear from you.

This is an opportunity to make Bristol yours.