General Manager

SSP; Southampton; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Discounted meals on shift

Colleague discount – up to 50%

Friends & Family discount – up to 20%

Flexible working

Management bonus scheme

Digital GP access & 24/7 helpline

Wellbeing support & family-friendly le

Life assurance

Apprenticeships and developmentopporun

Share incentive plan (SIP)

Cycle to work scheme

Job summary

SSP in the United Kingdom is seeking an inspirational General Manager to lead Starbucks & Pumpkin operations. You will recruit and train teams, drive exceptional customer service, and ensure each unit delivers strong financial performance through coaching and hands-on leadership.

In this role you will shape change plans, manage stakeholder relationships, and uphold safety and compliance across sites. We offer extensive development pathways and a supportive environment within a global food travel

Qualifications

• Experience leading teams in hospitality or fast-paced retail environments.
• Proven ability to recruit, train and develop staff.
• Strong leadership with a focus on service quality and sales growth.

Responsibilities

• Recruit and train teams to deliver above expectations by developing operational and leadership skills.
• Coach teams to be passionate about products, building the brand and ensuring customers get the right range, quality and service.
• Lead teams to drive trade activity, grow sales and maximise profit.
• Lead and build team knowledge to deliver and sustain Change Plans and resource planning.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships with our clients and partners.
• The safety of your colleagues is your top priority, coaching the team to use security tools to provide a safer place to work.

Skills

Leadership

People management

Stakeholder management

Customer service

Training & development

Change management

Operational excellence

Sales growth

Job description

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

We Are Food Travel Experts SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. We are present in nearly 40 countries around the world, and we run more than 550 international, national and local owned and franchised brands across approximately 2,600 units. Our purpose is to be the best part of the journey. From providing rewarding and fulfilling career journeys for our 37,000 colleagues worldwide to providing great experiences for our customers as they travel, this ethos drives the culture of SSP. Be you. That's how we like it. Great food and drink are diverse by nature. Our food is authentic, creates great experiences and brings people together. The same goes for our DE&I (Diversity, Equity and Inclusion) strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team. Bring your appetite for opportunity! Learning is a constant adventure, and we're passionate about supporting all of our colleagues in their development. From accredited apprenticeships to senior management training, we have a range of pathways and programmes dedicated to your growth. And with our online academy full of resources, you can learn your way.

Benefits of joining SSP: At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As a General Manager, you'll be rewarded with a competitive salary of £36,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & Pumpkin. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence., Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance Free Meal and Parking while on shifts Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave Culture: We value diversity and inclusion at SSP, and we have a variety of colleague networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more. Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more