General Manager

Boundary Outlet; Walsall; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Car Allowance

Life Assurance Scheme

Private Medical Insurance

Employee Assistance Programme

Long Service Awards

Store Discount

Free Parking

Subsidised Meals

Learning & Development Training

Job summary

Boundary Outlet in Walsall is seeking a General Manager to take full accountability for the store's commercial and operational performance, including catering outlets. You will lead large, multi-disciplinary teams, drive profitable growth, and uphold high standards of customer experience.

We are looking for proven senior retail leadership, strong financial acumen, and the ability to coach and develop teams, manage budgets and KPIs, while ensuring compliance with food safety and health and safety

Qualifications

• Senior retail management experience in a large or multi-department store.
• Strong leadership and team-building skills with focus on staff development.
• Excellent commercial awareness and ability to drive financial performance.
• Exceptional customer service skills with a customer-first mindset.
• Strong organisational and problem-solving abilities with attention to detail.
• Ability to work under pressure and adapt to changing priorities.
• Proficiency in analysing data and creating actionable strategies.

Responsibilities

• Lead, motivate, and develop retail and catering management teams to achieve sales, service, and profitability targets.
• Take ownership of day-to-day operations across the store and catering outlets, ensuring efficiency, consistency, and excellent customer experience.
• Manage budgets, forecasts, and KPIs, driving performance through effective planning, cost control, and clear accountability.
• Ensure full compliance with company policies, food safety standards, health & safety legislation, and legal requirements.
• Work closely with department and catering managers to optimise merchandising, menus, stock levels, space utilisation, and presentation.
• Oversee recruitment, training, succession planning, and performance management across all departments.
• Analyse sales, labour, and customer data to identify opportunities, manage risk, and support informed decision‑making.
• Act as a visible, hands‑on leader, setting standards through presence, behaviour, and decision‑making.

Skills

Retail leadership

Team building

Customer service

Data analysis

Budget management

Tools

MS Excel

Job description

Job Title: General Manager
Location:Boundary Outlet, Walsall
Hours:40 hours a week working 5 days out of 7

About us:

Boundary Outlet is a leading multi-department retail destination, offering premium brands at outlet prices across fashion, home, and catering. Our success is built on strong leadership, commercial focus, and great teams delivering a consistently high-quality customer experience.

Role Overview:

As General Manager, you will have full accountability for the commercial and operational performance of the store, including all catering operations. You will lead large, multi-disciplinary teams, drive profitable growth, and create a positive, high-performing culture where people are clear on expectations, supported to succeed, and proud of the standards they deliver.

Key Responsibilities:

• Lead, motivate, and develop retail and catering management teams to achieve sales, service, and profitability targets.
• Take ownership of day-to-day operations across the store and catering outlets, ensuring efficiency, consistency, and excellent customer experience.
• Manage budgets, forecasts, and KPIs, driving performance through effective planning, cost control, and clear accountability.
• Ensure full compliance with company policies, food safety standards, health & safety legislation, and legal requirements.
• Work closely with department and catering managers to optimise merchandising, menus, stock levels, space utilisation, and presentation.
• Oversee recruitment, training, succession planning, and performance management across all departments.
• Analyse sales, labour, and customer data to identify opportunities, manage risk, and support informed decision‑making.
• Act as a visible, hands‑on leader, setting standards through presence, behaviour, and decision‑making.

What we are looking for:

• Proven experience in a senior retail management role, ideally in a large or multi‑departmental store.
• Strong leadership and team‑building skills with a focus on staff development.
• Excellent commercial awareness and ability to drive financial performance.
• Exceptional customer service skills with a customer‑first mindset.
• Strong organisational and problem‑solving abilities with attention to detail.
• Ability to work under pressure and adapt to changing priorities.
• Proficiency in analysing data and creating actionable strategies.

The Perks:

• Car Allowance
• Life Assurance Scheme
• Private Medical Insurance
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Subsidisied Meals
• Learning & Development Training