General Manager

Village Hotels; Walsall; On-site; GBP 35,000 - 55,000; Full time

Job summary

Village Hotels is seeking a General Manager to oversee operations across Leisure Club, Pub & Grill, and Hotel. This role requires an inspirational leader who is passionate about delivering exceptional service and developing their team. The successful candidate will ensure commercial success while maintaining brand standards and guest satisfaction.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays and dining experiences

Training and development programs

Well-being and healthcare benefits

Financial wellbeing support

Company pension and life insurance

Qualifications

• Experience in a similar environment with the confidence to lead.
• Ability to monitor and maintain brand standards consistently.

Responsibilities

• Deliver the group strategy to ensure commercial success.
• Maintain brand standards and profit performance.
• Achieve high guest satisfaction and audit scores.

Skills

Exceptional hospitality

Attention to detail

Leadership

Job description

Our General Managers are the best in the business! As a commercially minded but customer-focused individual, you will be responsible for keeping Village ahead of the pack, delivering the group strategy to achieve commercial returns. Our business is built around its people, and as such, you will be an inspirational leader, investing time in developing and nurturing your team to be their best while delivering exceptional service to our guests!

Role Overview

This unique role oversees the entire operation, including Leisure Club, Pub & Grill, and Hotel. Do you want to be part of something special?

Our Culture

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, your role is vital in delivering service that sets us apart from the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discounts on overnight stays and dining experiences at Village Hotels.
• Training and development programs including Rising Stars and Talent Academy.
• Well-being and healthcare benefits, including mental health support and days off.
• Financial wellbeing support, flexible working hours, and various reward schemes.
• Additional benefits such as company pension, life insurance, electric car scheme, and more.

Key Responsibilities

• Deliver the group strategy to ensure commercial success.
• Maintain brand standards and profit performance.
• Create an engaged team through development, rewards, and a culture of teamwork.
• Achieve high guest satisfaction and audit scores.
• Coordinate marketing strategies and build brand awareness.
• Participate in recruitment and staff promotion.
• Use KPIs to benchmark and improve hotel departments.

Candidate Requirements

• Passion for delivering exceptional hospitality and exceeding guest expectations.
• Ability to monitor and maintain brand standards consistently.
• Attention to detail with a warm, personable, can-do attitude.
• Experience in a similar environment with the confidence to lead.

Please note: All offers are subject to a successful DBS check.

Join the team that Work, Grow & Play the Village Way!