General Manager

Virgin Active; Northampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

Virgin Active is seeking a passionate General Manager to lead their team and ensure exceptional fitness experiences across clubs. The role involves overseeing safety, customer service, and operational success while fostering a positive work environment. Ideal candidates will have strong leadership skills and significant operational experience in a customer-facing role.

Qualifications

• Significant operational experience in a customer-facing environment.
• Strong leadership skills managing multiple team members.
• Excellent attention to detail and effective communication skills.

Responsibilities

• Lead and inspire the team, ensuring high customer service standards.
• Oversee safety and standards throughout the club.
• Foster a positive work environment and manage operational success.

Skills

Operational experience

Leadership skills

Attention to detail

Effective communication

Team-oriented mindset

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Here at Virgin Active, we are passionate about inspiring our members to live active lives by delivering exceptional fitness experiences and service across our clubs. We seek to recruit the very best General Managers to lead and motivate our teams towards operational success.

Role Overview:

As a General Manager, you will lead and inspire your team, overseeing safety, standards, and service throughout the club. You will foster a positive, productive work environment where all team members enjoy their work and contribute to the club's and business's overall success.

You will ensure that members and guests receive the highest levels of customer service at all times. Additionally, you will prioritize health & safety management by all Department Heads, ensuring policies and safe systems of work are fully implemented, and all team members are trained and aware of their responsibilities, with training records maintained.

About You:

What qualities does a General Manager need to join Virgin Active?

• Significant operational experience in a customer-facing environment, with confidence in managing P+L and handling duty management shifts.
• A friendly, calm, and approachable demeanor with the ability to act quickly and effectively.
• Excellent attention to detail, ensuring nothing is overlooked.
• A role model for safety, driving high standards to keep members safe.
• Strong leadership skills with experience managing multiple team members, recruitment, payroll, and daily operations.
• A culture of coaching, encouraging ongoing training and development.
• Effective communication skills, supporting staff and members alike.
• Team-oriented mindset, committed to working towards common goals while being authentic and dedicated.
• A continuous learner, eager to improve, inspire, have fun, and uphold integrity.