General Manager

TN United Kingdom; Kidderminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Brockencote Hall Hotel as a General Manager, where you'll lead a dedicated team in delivering exceptional hospitality. This role combines operational oversight with a focus on guest satisfaction and commercial success, all within a supportive and award-winning environment that values employee well-being.

Benefits

Bonus potential of up to 10% of salary

Generous Time Off: 31 days of leave, increasing to 33 with service

Private healthcare and enhanced cover options

Leadership coaching for personal development

Discounts at 800+ retailers and services

Health & Wellness Plans including dental and vision

Sustainable commuting options

Exclusive perks at Eden Hotel Collection

Free parking and meals on duty

Qualifications

• Proven experience as a General/Hotel Manager in a luxury environment.
• Strong financial skills to maximize sales and profitability.
• Exceptional leadership and talent development abilities.

Responsibilities

• Oversee hotel operations and ensure exceptional guest experiences.
• Drive commercial success through effective sales and marketing strategies.
• Develop and maintain a positive workplace culture.

Skills

Leadership

Financial Acumen

Sales and Marketing

Guest Satisfaction

Relationship Building

Job description

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** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**

Respectively - no agencies please.

What you’ll be doing?

It’s a special moment in time at Brockencote Hall Hotel – the most intimate of our Eden Hotel Collection, but one with real character, soul, and ambition. With a loyal following, a beautifully maintained estate, and a kitchen proudly delivering 3 AA Rosette dining, Brockencote is poised for its next chapter.

We’re looking for a General Manager who’s ready to take the next step in their career, and someone with a genuine passion for fine dining and five-star hospitality. You’ll be inheriting an exceptional team that blends long-standing talent with up-and-coming leaders from our development programme – and we’re proud to say we’ve created a culture where people thrive.

We’re a business that truly believes in developing its people. In fact, our current General Managers have celebrated 11 promotions between them and an average tenure of 12 years – a proud statistic for us and something we’re committed to continuing.

As General Manager, you'll have the opportunity to make your commercial mark – from weddings to events, and F&B to occupancy supported by central support functions.

With the hotel fully operational 5 days out of 7, it’s one of those rare roles in hospitality where quality of life and career ambition can genuinely go hand in hand.

What you’ll need

• Proven recent experience as a General/Hotel Manager or a DGM with significant experience within a luxury hotel environment, to 3 AA Rosette food standards.
• Financially astute with a keen eye for numbers, driven to maximise sales and profitability through creative sales and marketing activity. This is a key skill to drive our commercial success.
• Exceptional leadership skills, with a proven ability to recognise and develop talent to retain your team. Focused on creating a modern workplace and culture that promotes great people retention and a reputation as a leading employer.
• A commercial mindset with the ability to spot and unlock revenue opportunities.
• Highly credible with the ability to develop relationships across all levels of the business, influencing success and collaborating with support offices.
• A genuine passion for hospitality, with guest satisfaction at the heart of every decision.
• Experience within a strong weddings environment would be an advantage.

What’s in it for you?

Our award-winning approach to employee wellbeing, engagement, and recognition (industry awards in 2023 and 2024!) reflects our people-focused culture:

• Bonus potential of up to 10% of salary
• Generous Time Off: 31 days of leave, increasing to 33 with service
• Family-Focused Benefits: Private healthcare, enhanced cover options, and Death in Service of 4x salary
• Personal development including leadership coaching
• Discounts & Perks at 800+ retailers, gyms, restaurants, days out, and utilities
• Wellbeing Centre with recipes, fitness videos, and financial tools
• Health & Wellness Plans including dental, vision, and 24/7 GP access
• Sustainable commuting options like Cycle-to-Work and Electric Vehicle Leasing
• Exclusive Eden Hotel Collection perks: discounted stays, spa treatments, golf, and leisure
• The Happy Hub: a reward platform for peer-to-peer recognition and rewards
• Genuine Wellbeing Support for financial, mental, and physical health
• Employee Communications via Eden Engage
• Growth opportunities through apprenticeships and leadership programs like RISE & THRIVE
• Family-Friendly Policies with enhanced leave and return-to-work support
• Everyday Essentials: free parking and meals on duty

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters and real change happens:

• Your Voice Matters: Regular surveys valuing your input
• Real Action: “You said, we did” approach
• Sustainability Focus: Employee champions at every hotel and HQ

We’re proud members of the Hoteliers’ Charter, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds and experiences, encouraging applications from underrepresented groups, parents, people with disabilities, and diverse perspectives. Join us to experience a values-led, award-winning employer.

Want to get a flavour for Eden Hotel Collection? Give us a follow on LinkedIn