General Manager

Arnold Clark; Telford; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

33 days annual leave

Company car

Commission-based pay

Employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark, Europe’s largest independently owned car retailer, is seeking a General Manager for our Telford branch. You will lead a high-performing team in a fast-paced sales environment, shape strategy, and uphold our industry-leading customer service.

This role offers a competitive basic salary, with market-leading commission, a company car, private healthcare, a generous pension and holidays, plus employee discounts.

Qualifications

• Experience leading teams in high-volume car sales environments.
• Proven ability to coach and inspire staff to achieve targets.
• Strong focus on customer experience and service excellence.

Responsibilities

• Deliver outstanding customer service that exceeds expectations.
• Coach and train sales staff to meet monthly sales and CSI targets.
• Manage budgets and oversee the branch's financial health.
• Conduct staff performance reviews and lead recruitment efforts.
• Ensure compliance with company policies and procedures.
• Streamline operations to maximize efficiency and profitability, focusing on volume and margin KPIs.

Skills

Leadership

Sales leadership

Customer service

Communication

Job description

Are you an experienced and driven leader with a proven track record of excelling in a high-volume car sales environment? If so, we want you to lead our team as the General Manager of our Telford branch!

At Arnold Clark, Europe’s largest independently owned car retailer, we’re passionate about delivering exceptional customer experiences and driving success. As General Manager, you’ll have the opportunity to shape and grow a thriving business while leading a team to achieve outstanding results.

We Offer

• 33 days of annual leave
• A company car
• A competitive basic salary paired with a market-leading commission structure
• Generous employee discounts
• Private healthcare
• A workplace pension

About The Role

This is your opportunity to make a lasting impact as General Manager in a dynamic, fast-paced environment. You’ll work a five-day week, championing business growth without ever compromising on the industry-leading customer service Arnold Clark is known for.

We’re Looking For Someone With

• A strong personality and boundless enthusiasm for driving business success
• A natural affinity for connecting with people and inspiring a team
• A passion for delivering results and growing sales

Key Responsibilities

• Delivering outstanding customer service that exceeds expectations
• Coaching and training sales staff to consistently meet monthly sales and Customer Satisfaction Index (CSI) targets
• Managing budgets and overseeing the financial health of the branch
• Conducting staff performance reviews and leading recruitment efforts
• Ensuring compliance with company policies and procedures
• Streamlining operations for maximum efficiency and profitability, focusing on volume and margin KPIs

To Succeed In This Role, You’ll Need

• Exceptional communication and influencing skills
• Proven leadership experience with the ability to inspire and direct a team
• Strong organisational skills and the ability to multitask effectivelyConfidence in managing teams while seizing every opportunity to grow sales
• A natural ability to motivate and coach team members to achieve their best
• The capacity to thrive in a fast-paced retail environment, with a commitment to outstanding customer service
• A positive, empathetic, and motivated approach
• A full, clean driving licence

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.