Customer Service Executive

Arnold Clark; Workington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access (Simplyhealth)

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark in Workington is seeking Customer Service Executives to deliver an outstanding customer experience in our Motorstore. You’ll learn about our vehicles, assist customers in choosing the right model, and guide them through the sales journey with enthusiasm and care.

We value initiative, teamwork, and a drive to progress into car sales. You’ll receive extensive training and join a supportive, inclusive culture that rewards dedication, with a 38-hour week on a set rota including weekends.

Qualifications

• Excellent communication and a positive attitude to deliver great customer service.
• Full UK driving licence required.
• Team player with a willingness to progress within car sales.

Responsibilities

• Preparing showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about our vehicles to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Full UK driving licence

Team player

Willingness to go the extra mile

Job description

We0A0reA0currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Workington and help customers get excited about our products.

Why choose us?

• 33 daysA0holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

YouA0ll work a five-day week on a set rota that includes weekends (38 hours per week).

About The Role

At Arnold Clark youA0ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey A0 0 0 0 0 0 0 0 = from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. YouA0ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. WeA0d expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Essential Skills

• YouA0ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so itA0s vital you are eager to progress within this role to car sales

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do A0 0 0 0 A0 Our culture continues to be described as supportive and collaborative, with a focus on development and opportunity.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.