General Manager

Simon Lincoln Recruitment Services; Staines-upon-Thames; On-site; GBP 45,000 - 54,000; Full time

Job summary

An established industry player in residential and student accommodation is seeking a dynamic General Manager to oversee day-to-day operations in Staines. This hands-on role demands exceptional leadership and customer service skills to ensure high resident satisfaction and compliance with health and safety regulations. The ideal candidate will manage a diverse team, handle tenancy processes, and maintain operational excellence. Join a forward-thinking company where your contributions will directly impact the quality of living for residents and the success of the site.

Qualifications

• Proven experience as a Property Manager or General Manager.
• Strong leadership and organizational skills required.

Responsibilities

• Lead and manage the on-site team for smooth operations.
• Handle tenancy management and resident satisfaction.

Skills

Leadership

Customer Service

Organizational Skills

Health & Safety Compliance

Interpersonal Skills

Education

ARLA, IRPM, or IOSH qualification

Tools

Property Management Systems

CRM Systems

Job description

Job Title: General Manager
Location: Staines
Contract Type: Permanent
Salary: Up to £54,000Bonus: 10% of salary

Company Overview:

We are working in partnership with a leading provider of residential and student accommodation, seeking a highly capable Property Manager to oversee the day-to-day operations of a key site in Staines. This is a hands-on role requiring strong leadership, excellent customer service skills, and the ability to manage multiple priorities.

Key Responsibilities:

• Lead and manage the on-site team, including front-of-house, maintenance, and cleaning staff.

• Ensure the smooth running of the building, delivering high levels of resident satisfaction.

• Handle all aspects of tenancy management, including move-ins, inspections, rent collection, and issue resolution.

• Manage health & safety compliance, fire regulations, and ensure all statutory checks are up to date.

• Liaise with contractors and suppliers for maintenance and repair works.

• Manage budgets and report regularly on performance and KPIs.

• Support lettings activity during peak periods, including viewings and resident communications.

• Deal professionally with escalated resident complaints and emergencies.

Person Specification:

• Proven experience as a Property Manager or General Manager in residential, student accommodation, or facilities management.

• Strong leadership and interpersonal skills.

• Excellent organisational ability and attention to detail.

• Able to work under pressure and to tight deadlines.

• Good working knowledge of health & safety legislation.

• IT proficient, ideally experienced with property management or CRM systems.

Desirable:

• Previous experience in Purpose-Built Student Accommodation (PBSA) or Build-to-Rent (BTR) settings.

• ARLA, IRPM, or IOSH qualification (or working towards).