General Manager

Tenpin Ltd (part of Ten Entertainment Ltd); Southampton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Industry-leading bonus scheme

33 days holiday (incl. bank holidays)

Enhanced maternity/paternity/adoption

Tenpin Treats – retailer discounts

Free bowling for family & friends

Free food when working 6+ hours

Life assurance 4x salary

Job summary

Tenpin Ltd is seeking a capable General Manager to oversee our Southampton centre. You will lead daily operations, ensure outstanding customer service and drive growth through promotions and partnerships. A strong focus on people, training, and performance will help you steer the team to meet financial targets.

The role rewards hands-on leadership with a comprehensive benefits package and career development opportunities in a dynamic entertainment venue.

Qualifications

• Hands-on leadership with experience running large teams.
• Proven ability to drive revenue and improve performance.
• Experience in leisure or hospitality environments.
• Capable of developing and coaching staff to deliver great service.

Responsibilities

• Create a culture of excellent customer service.
• Drive business growth via local promotions and central product delivery.
• Develop an annual business plan with the Regional Manager.
• Foster a professional environment with training, appraisals and team support.

Skills

Hands-on leadership

Leisure/ hospitality

Team development

Revenue optimization

Adaptability

Customer focus

Job description

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a General Manager you will manage the day-to-day operation of our centre, which includes:

• Creating a culture of excellent customer service
• Driving the business growth through local promotions and central product delivery
• Developing an annual business plan with the Regional Manager focusing on growth and financial target
• Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution.

Skills You Need

• A minimum of 2 years’ experience as a hands-on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams
• Experience in optimising revenue and overall business performance
• Full of determination, enthusiasm, and patience
• Fully flexible and highly adaptable to change

Our Fantastic Benefits

• Industry-leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.