Assistant Manager

Harri.com; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday (incl. BH)

Enhanced maternity/paternity/adoption

Tenpin treats – retailer discounts

Free bowling for family and friends

Free food on shift

Medicash health care cashback

Employee assistance programme

Free counselling

Life assurance – 4x salary

Birthday day off

Job summary

Tenpin is seeking an Assistant Manager to ensure guests have a fantastic experience while leading a busy leisure centre. You will be a proactive, organised leader who drives service excellence and supports development to progress into the Deputy Manager role.

You will manage daily operations, set a positive tone for the team, and uphold company standards across departments. This is a hands-on role with a clear path for career progression within Tenpin.

Qualifications

• Minimum 1 year of experience in a management role within leisure, hospitality or retail.
• Passionate about delivering exceptional customer service.
• Experience in leading and developing large teams.
• Ambitious with drive and determination.
• Willing to progress into Deputy Manager role.

Responsibilities

• Day-to-day responsibility for the operational management of the centre.
• Strive to deliver the best possible level of customer service.
• Lead the team by example, ensuring everyone works together effectively.
• Support the delivery of the company strategy.
• Deputise in the absence of the Deputy Manager.
• Own training and development to grow into the future Deputy Manager role.
• Support other Managers in achieving budgets, targets and KPIs.
• Provide support to the team in various departments as required.
• Ensure all policies, procedures, controls and compliance are followed daily.

Skills

Customer service

Team leadership

Organisation

Initiative

Ambition

Job description

We love to entertain! It’s in our DNA!... and it’s not just aboutbowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaokerooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We alsohave fully licensed bars including cocktails, and of course our fabulous foodmenu.

We have something fun for all the family to do, regardless of age. Ourcentres are fantastic places to visit, and even better places to work in. Whynot come and help us entertain?

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring ourcustomers have a great time when they visit us! The ideal Assistant Manager willbe driven, passionate and have a natural ability to create a fun environmentfor both our customers and team.

You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

You will:

• Assumeday-to-day responsibility for the operational management of the centre
• Striveto achieve a culture that is totally focused on the delivery of the bestpossible level of customer service
• Leadthe team by example ensuring everyone works together effectively
• To supportthe delivery of the company strategy
• Deputisein the absence of the Deputy Manager
• Undertakeownership for own training and development to grow into the future role ofDeputy Manager
• Supportthe other Managers in the achievement of all budgets, targets and KPI’s
• Providesupport to the team in various departments as and when required
• Takeresponsibility for ensuring that all policies, procedures, controls andcompliance areas are adhered to on a daily basis

Skills You Need

• Havea minimum of 1 years’ experience in a management role, ideally withinleisure, hospitality or retail
• Passionateabout delivering exceptional customer service
• Haveexperience in leading and developing large teams
• Fullof determination, enthusiasm and patience!
• Beambitious and want to progress!
• Enhancedholiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• EnhancedMaternity, Paternity, Adoption leave
• TenpinTreats – Retailer discounts and BestDoctors
• FreeBowling for family & friends
  
• FreeFood (when working 6 hours or more)
• MedicashHealth Care Cash Back Scheme
• EmployeeAssistance Programme
• Freecounselling
• Lifeassurance – 4 x annual salary
• Aday off for your birthday
• LongService Awards

If you are looking for career development, then Tenpin is a great placeto start. We continually strive to develop our network of impressive and highlysuccessful sites, and recognise great people contribute to great success! Mostof our managers joined us as a Team Member and have progressed into managementor senior roles.

For Tenpin's privacy notice, click here . For Harri’s privacy notice click here