General Manager

SSP Group; Reading; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20%

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly留

Life assurance

Apprenticeships and ongoing develop­-m

Share incentive plan (SIP)

Job summary

SSP Group in Reading seeks a dynamic Multi-Unit General Manager to lead teams across Starbucks and other SSP brands. You will drive exceptional customer service, operational excellence and commercial performance while ensuring safety and compliance.

Recruit and train top talent, coach teams on product knowledge, manage trade activity and maximise profits. The role offers a competitive salary and extensive employee benefits, with scope to impact daily customer experiences.

Qualifications

• Experience in multi-unit leadership preferred.
• Strong people-management and coaching abilities.
• Customer-service oriented with a focus on operational excellence.

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Job description

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If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a Multi-Unit General Manager, you'll be rewarded with a competitive salary of £34,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & other SSP catering brand units. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!