General Manager

SSP Food Travel Experts; Gloucestershire Science & Technology Park; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount

up to 50% Friends & Family discount

up to 20% (T&C apply)

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP Food Travel Experts at Cheltenham and Gloucester stations is seeking a General Manager who will lead Starbucks and Cafe Local teams to deliver exceptional customer service and profitable operations. You’ll recruit and train colleagues, coach teams on product knowledge, drive sales, and manage change plans while ensuring safety and legal compliance.

This role offers a competitive salary, benefits, and ongoing development, with opportunities to influence brand standards and guest experiences

Responsibilities

• Recruit and train the best people for your teams
• Coach teams to develop product knowledge and brand standards
• Lead trade activity to grow sales and maximise profit
• Plan and execute resource needs and schedules to maximise customer benefit
• Ensure units comply with safety and legal requirements

Job description

Starbucks at Cheltenham Station & Cafe Local at Gloucester Station If you're passionate about food and travel, you've come to the right place.

We are the Global food travel experts, and we have something delicious for everyone.

Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy: Discounted meal on shift Colleague discount

• Discounted meal on shift
• Colleague discount
• up to 50% Friends & Family discount
• up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & Cafe Local.

You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager you’ll: Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.

Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.

Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.

Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.

Ensure the units are in line with the guidance provided by internal systems.

Build strong stakeholder management and trusted relationships and with our clients and partners.

The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!