General Manager

Itsu; Oxford; On-site; GBP 42,000 - 64,000; Full time

Job summary

itsu in the United Kingdom is seeking a General Manager to own the success of your shop, leading a confident management team and developing your people to create a friendly and collaborative atmosphere.

You will drive hospitality, ensuring a great customer experience while upholding operating standards and food safety. You will oversee quality of our meals and manage P&L, forecasting, and profitability to grow sales.

Qualifications

Responsibilities

• Accountable for the success of your shop and responsible for itsu’s four pillars: People, Hospitality, Quality and Profitability.
• Lead a confident management team with a focus on clear succession for all roles in store, and be responsible for rotas and employee relations.
• Drive hospitality by putting customers and employees at the heart of everything you do, training your team for a great customer experience.
• Ensure shop operational standards and compliance with itsu Food, Health and Safety procedures, and maintain the quality of our food.
• Have a strong understanding of your P&L, forecast and general shop financial performance, and work with the management team to grow sales and profitability.

Job description

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

this is the job

As a General Manager, you are accountable for the success of your shop, this success sits within 4 key pillars, People, Hospitality, Quality and Profitability

People.

Your focus is team development and leading a confident management team, which in turn will create a friendly and collaborative atmosphere. As part of developing your team, you will focus on clear succession for all roles in store, be responsible for well-planned rotas and managing all employee relation issues in line with our policies.

Hospitality.

Your drive will be hospitality, putting customers and employees care at the heart of everything you do, persistently observing and training your team to deliver a great customer experience.

Quality.

You will be responsible for all shop operational standards and compliance with itsu Food, Health and Safety procedures, as well as constantly focus on the quality of our food your kitchen team are producing.

Profitability.

Have a strong understanding of your P&L, forecast and general shop financial performance. Have a strategic mindset to growth sales and maximise profitability, working closely with your management team to achieve these goals.

you put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

Just like you, we are very passionate about sustainability, please check our sustainability milestones here.

No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.