General Manager

Leisure People; Newcastle upon Tyne; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Annual bonus 10%

28 days holiday

Free parking on site

Cash plan benefit

Job summary

Leisure People is seeking an experienced General Manager to launch a high-energy indoor family entertainment centre in South Tyneside, Newcastle. You will lead 5 senior managers and 80 staff to welcome up to 3,500 visitors daily, driving multi-million-pound turnover with a significant F&B operation.

The role requires a minimum of 5 years GM experience in high-footfall leisure or hospitality, with a strong focus on recruitment, safety, and stakeholder partnerships.

Qualifications

• Minimum 5 years GM experience in a high-footfall leisure or hospitality operation.
• Experience launching entertainment venues and managing multi-site facilities is desirable.
• Strong leadership, budget management and safety-first culture.

Responsibilities

• Support senior leadership and project teams with venue fit-out.
• Plan and deliver high-volume recruitment campaigns for front-line roles.
• Be highly visible, lead and coach management and front-line teams.
• Champion a safety-first culture energising staff and customers.
• Meet/exceed admissions, party bookings, F&B and retail targets.
• Collaborate with marketing, influencers and digital channels.
• Prepare and present to board level and investors.
• Build partnerships with Council and community.
• Oversee procurement and stock management.
• Carry out duty-management shifts, including weekends.

Skills

Leadership

Staff management

Project management

Recruitment campaigns

Coaching & mentoring

Marketing collaboration

Board presentations

Partnership development

Procurement

Duty management

Job description

Newcastle

to 60K +10% bonus

We are looking to recruit an experienced and hands-on General Manager to launch a high energy and thrilling indoor family entertainment centre in South Tyneside, Newcastle. The venue will welcome hundreds of thousands of customers – appealing to children, teenagers, families and adults who are looking for an exciting experience across multiple experiences, attractions and arcades that will generate a multi-million-pound turnover with a very significant food and beverage operation. As General Manager you will be supported by 5 senior managers and 80 full and part-time staff that will welcome up to 3500 visitors per day that will make this one of the largest and leading leisure destinations in the North East.

The role is ideally to an experienced General Manager who has a minimum of 5 years GM experience working within a high footfall leisure or hospitality operation. Key responsibilities include:

• Support the Senior Leadership and project management team with the fit out of the venue.
• Plan and deliver high volume recruitment campaigns/assessment centres for all front-line positions.
• Be highly visible, leading, coaching and supporting your management and front-line teams.
• Champion a safety-first positive culture that energises members and visitors.
• Meet and exceed targets for admissions, party bookings, F and B and retail.
• Work closely with the marketing team, influencers and optimise all digital channels.
• Prepare and present at board level and to investors.
• Build and develop key partnerships with the Council and Community.
• Responsible for procurement and effectively managing stockholdings.
• Carry out duty management shifts and work a minimum of 1 weekend in 2.

In addition to a competitive basic salary of 50-60K dependent on experience, there is an annual performance related bonus of 10%, 28 days holiday per annum, cash plan benefit scheme and free parking on site. There are also excellent opportunities to develop your career as the business continues to expand at pace throughout the UK and Europe,

Due to the anticipated high level of interest in this role only those candidates meeting the brief in full will be considered.