General Manager Watford £60,000 OTE

Leisure People; Watford; On-site; GBP 48,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

EV scheme

50% food discount

Pension plan

Annual leave

Training & development

Free games vouchers

Food & drink discount

Mental health support

Healthcare cash plan

Long-service awards

Charity donation

Job summary

Leisure People in Watford is seeking a highly autonomous General Manager to run one of our client's busy entertainment centres, creating a safe, fun and memorable environment for customers and staff.

The role focuses on four revenue streams — bar, diner, amusements and bowling — with budget accountability, KPI delivery, and opportunities for career development in a financially stable, growing business.

Qualifications

• Proven hands-on General Manager experience, ideally in leisure, hospitality or retail.
• Experience managing a budget of at least £1m.
• Strong focus on delivering high operational standards and sales growth.
• Demonstrated ability to coach and develop team members.

Responsibilities

• Run one busy entertainment centre with a safe, fun customer environment.
• Drive financial and operational performance across four revenue streams: bar, diner, amusements and bowling.
• Deliver against budget and KPIs, maximise profitability and identify improvement opportunities.
• Lead, coach and inspire the team to deliver exceptional customer service.

Skills

General Manager experience

Budget management

Leadership

Evenings/weekends availability

People development

Adaptability

Job description

General Manager - Competitive Socialising Watford £48,000 basic OTE £60,000+

Are you a motivational General Manager looking for a highly autonomous role where you can make a real impact and shape the future of a business?

Are you looking for an employer that will invest heavily in you, provide excellent opportunities for career development, and support you in reaching your full potential?

Pepotermin you're looking to join a financially stable business with ambitious and exciting growth plans?

If so, this could be the opportunity you've been looking for.

Benefits

Join our client as a General Manager and, in return, you'll receive:

• Performance bonus of 15% of annual base salary, paid quarterly
• Access to an Electric Vehicle scheme
• 50% off food while working
• Optional pension plan
• Up to five additional days of annual leave with length of service
• Ongoing training and professional development
• Free games vouchers every month
• 30% discount on food and drink for you and up to five friends
• Access to a comprehensive Team Member Support Programme, including counselling, life coaching, computerised cognitive behavioural therapy and Mental Health First Aiders
• The opportunity to join a healthcare cash plan
• Financial long-service awards
• A £15 donation to our client's dedicated charity partner upon successful completion of your induction
• Enhanced maternity, paternity, adoption and shared parental leave benefits

The Role

As General Manager, you'll take full responsibility for running one of our client's busy entertainment centres, creating a safe, fun and vibrant environment for both your team and customers.

This is a highly autonomous role where you'll have the freedom to make a genuine commercial impact. You'll be responsible for driving the financial and operational performance of your centre across four key revenue streams: bar, diner, amusements and bowling.

You'll have full accountability for delivering against your budget and KPIs, maximising profitability and identifying opportunities to improve performance.

Working in a fast-paced and dynamic environment, you'll lead, coach, motivate and inspire your team to deliver exceptional customer service, creating memorable experiences that keep customers coming back.

Requirements

• Proven experience as a hands-on General Manager, ideally within the leisure, hospitality or retail sector
• Experience managing a budget of at least £1m
• A strong focus on delivering consistently high operational standards
• A proven track record of increasing sales and improving the performance of a business unit
• A genuine passion for people, with demonstrable experience coaching, developing and progressing team members
• An empathetic and compassionate leadership style
• Resilience, flexibility and adaptability, with the ability to thrive in a fast-paced environment
• Willingness to work evenings, nights and weekends

The Company

Our client is an ambitious and established leader in experiential family entertainment, bringing families and friends together to enjoy affordable fun, entertainment and healthy competition.

The business has grown significantly over recent years and now operates more than 75 centres across the UK, alongside 15 centres overseas, across a portfolio of well-established entertainment brands.

With ambitious expansion plans and a focus on identifying profitable opportunities for growth, our client continues to invest in its estate, people, customer experience and technology.

This is an exciting opportunity to join a financially stable, growing business where you'll have the autonomy to make a meaningful difference and play a key role in the continued success of the centre.