General Manager

Lola Jeans Tynemouth and Newcastle; Newcastle upon Tyne; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Salary package

Staff discount

Meals on shift

Autonomy to run venue

Impact on business

Job summary

Lola Jeans Tynemouth is seeking an experienced General Manager to lead the team in a busy, premium dining venue. You’ll own day-to-day performance, guest experience, and service standards, with a strong focus on food quality and presentation.

You’ll recruit and develop the team, manage labour and rota, and drive profitability while maintaining a relaxed, personality-filled hospitality style. The role offers autonomy and a genuine opportunity to impact an established independent business.

Qualifications

• Experience managing a quality, food-led restaurant.
• Background in premium hospitality or fine-dining environments.
• Strong service standards and attention to detail are essential.
• Ability to train a team for knowledgeable, personable service.
• High standards for cleanliness, presentation and guest experience.

Responsibilities

• Oversee day-to-day performance of Lola Jeans Tynemouth.
• Maintain guest experience and service standards.
• Ensure food and drink quality meets brand expectations.
• Lead recruitment, training and development of the team.
• Manage restaurant presentation and cleanliness.
• Drive sales and profitability; manage labour and rota.
• Control stock and GP; uphold health and safety compliance.
• Foster a positive, high-performing culture on the floor.

Skills

Quality food-led restaurant

Attention to detail

Food knowledge

Train & develop staff

Cleanliness & presentation

Operational leadership

Hospitality commercial skills

Team recruitment & retention

Organised & accountable

Personable hospitality

Job description

General Manager

Lola Jeans | Tynemouth

We're looking for an experienced General Manager to lead the team at Lola Jeans Tynemouth.

Lola Jeans is all about great food, great drinks and genuine hospitality - delivered in a relaxed environment with plenty of personality. For our next General Manager, we're looking for someone who can take that experience to another level.

This role would particularly suit someone with a strong food-led background who has worked in high-quality restaurants, premium hospitality or a fine-dining environment and now wants to bring those standards into a busy, unique operation.

You'll understand what genuinely great service looks like - the small details, anticipating what a guest needs, knowing the menu inside out and creating a team that takes pride in doing things properly.

We're looking for someone who:

• Has strong experience managing a quality, food-led restaurant
• Comes from a background where service standards and attention to detail really matter
• Has an excellent understanding of food and is passionate about delivering it consistently
• Can train a team to provide knowledgeable, confident and personable service
• Has incredibly high standards when it comes to cleanliness, presentation and the overall guest experience
• Is comfortable running a busy restaurant and leading from the floor
• Understands the commercial side of hospitality - sales, labour, GP, stock and profitability
• Can recruit, develop and retain a brilliant team
• Is organised, accountable and comfortable taking full ownership of the venue
• Has personality - we want high standards, but we definitely don't want robotic hospitality

We want the standards you'd associate with excellent restaurants: a beautifully presented venue, knowledgeable staff, considered service, attention to detail and a team that notices the things other people miss.

You should be equally comfortable discussing food quality with the kitchen, coaching a member of the floor team on service, speaking to guests, analysing the week's numbers and making sure the smallest details around the restaurant are right.

As General Manager, you'll have overall responsibility for the day-to-day performance of Lola Jeans Tynemouth, including:

• Guest experience and service standards
• Food and drink quality
• Team recruitment, training and development
• Restaurant presentation and cleanliness
• Sales and profitability
• Labour and rota management
• Stock control and GP
• Health & safety and compliance
• Building a positive, professional and high-performing culture

We're looking for someone who is present, hands-on and passionate about hospitality - someone who gets a genuine buzz from a busy service, takes pride in the details and wants to build one of the best hospitality teams in the area.

What we offer;

• Genuine package of £43K, made up of basic salary + bonus + tips.
• Staff discount
• Meals on shift
• Genuine autonomy to run and develop the venue
• The opportunity to make a significant impact on an established independent hospitality business

If you've spent your career around great food and great hospitality and you're looking for an opportunity where you can bring those standards - without the formality - we'd love to hear from you.