General Manager

David Lloyd Clubs; London Borough of Bromley; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus scheme

28 days holiday

Private medical insurance

Free club membership

Discounts on activities

Food and drinks discount

Wagestream pay on demand

Benefits suite

Career advancement opportunities

Job summary

David Lloyd Clubs in London area seeks a General Manager to lead an on-site premium health and wellness club. You will inspire and manage a large team, drive daily service delivery, and collaborate with regional management to implement improvements that boost member experience.

The role emphasizes customer service excellence, financial planning, and a culture of belonging where teams can thrive and grow through internal training and development.

Qualifications

• Proven experience leading a large operational service delivery facility.
• Experience managing a large team including managers.
• Exposure to financial planning and management.
• A passion for customer service.

Responsibilities

• Lead club operations and service delivery across seven days.
• Collaborate with regional teams to implement actions and improvement plans.
• Drive performance against key metrics.
• Foster an inclusive, high-performing culture.

Skills

Leadership

Team management

Customer service

Collaboration

Financial planning

Job description

Would you like to join Europe’s leading premium health and wellness group?Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate General Manager to join our team!As a General Manager, we are looking for an inspirational leader to operate our clubs. Ensuring our members have an excellent experience every day, 7 days a week.Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics.We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.Some of our perks:General Manager Bonus Scheme28 days holidayPrivate Medical InsuranceFree Club Membership* for you and your familyDiscounts on Swimming, Tennis Lessons, and Personal TrainingUnlimited 50% discount on food and drinksOpportunities for Career Advancement through internal training and development.Wagestream App: Get paid on demand!Access to our Benefits Suite.About you:As a General Manager, we are looking for someone who:Is an inspirational leader with collaboration skills.Has proven experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).Experience managing a large team of employees, including Managers.Exposure to financial planning and management.A passionate about customer service.If you do not meet 100% of the requirements but feel you would thrive from this role we would love to hear from youJoin us and help us create a thriving and inclusive culture. Together, we’re more than a Club!Beckenham