General Manager

The Club Company; Lichfield; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free parking

Uniform provided (role dependent)

Personal development programs

Job summary

The Club Company is seeking an experienced General Manager to lead day-to-day operations across our UK golf and country club portfolio. You will drive financial performance, membership growth, and an exceptional member and guest experience while upholding CARE values and our high service standards.

You will manage budgets, coach department heads, and ensure HR, payroll and training requirements are met, fostering a positive, inclusive environment for staff and members.

Qualifications

• Bachelor’s degree in hospitality management is desirable.
• Substantial private club or hospitality industry experience with managerial experience essential, e.g., as Clubhouse Manager or Assistant General Manager.

Responsibilities

• Oversee day-to-day operations of the club in line with Executive team objectives.
• Manage P&L and budget to meet financial targets, including membership growth.
• Oversee department managers, coaching, and safeguarding assets while ensuring exceptional member and guest experience.

Skills

Leadership

P&L management

Budgeting

People management

Education

Bachelor's degree in hospitality management

Job description

About Us

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

Caring, we are hosts with heart, helpful and respectful to customers – putting people first.

Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.

Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.

Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits:

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you\'re passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.
• Uniform provided (role dependent).

The Role:

We are looking for an experienced and inspiring leader to join us as the General Manager, responsible for overseeing the day-to-day operations of the club in line with The Club Company Executive team\'s objectives and policies. You will lead by example, instilling our CARE values and ensuring high standards across the team.

As General Manager, you will manage the P&L, monitor the club\'s budget, and ensure financial targets, including membership, are met. You will oversee department managers, ensuring adherence to company policies, providing coaching and securing the club’s assets while ensuring an exceptional member and guest experience.

Your role includes managing customer feedback, chairing weekly HOD meetings and driving performance across all departments. You will also be accountable for membership retention and growth through effective sales and marketing strategies.

You will ensure compliance with HR, payroll and training requirements and manage recruitment, performance reviews, and staff development. This role requires a passionate leader focused on customer care, operational excellence, and creating a positive environment for both staff and members. If you have the ability to inspire and deliver results, we’d love to hear from you.

Experience & Skills Required:

• Bachelor’s degree from a university, preferably in hospitality management is desirable.
• Substantial private club or hospitality industry experience with managerial experience essential, e.g., as Clubhouse Manager or Assistant General Manager.

Schedule:

• We operate a 7-days a week business, between 0600 to 2300
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays

Embracing You:

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!