General Manager

MJMK Hospitality; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

MJMK Hospitality is seeking an experienced General Manager to lead their restaurant team. The role involves ensuring exceptional guest experiences, managing operations, and driving team development. Ideal candidates will have extensive GM experience and a passion for hospitality.

Benefits

50% staff discount

Free staff meals

Career development opportunities

Mental health assistance

Enhanced maternity and paternity pay

Enhanced pension plan

Qualifications

• Minimum 3-5 years in a previous General Manager role.
• Expert in recruitment, team development, and progression.

Responsibilities

• Lead and inspire the team, ensuring high service standards.
• Manage P&L, driving revenue and managing costs effectively.
• Oversee all areas of the restaurant including dining, kitchen, and bar.

Skills

People Management

Attention to Detail

Guest Experience

Strategic Thinking

Job description

We’re looking for an experienced and passionate General Manager to lead and inspire our team, run a seamless service and create magical moments for our guests. We want our service to be approachable, fun and consistent whilst always ensuring high standards are met.

A love for hospitality and strong attention to detail is a must with a desire to grow and develop within MJMK Restaurants.

As a General Manager at MJMK Restaurants, we can offer you:

· 50% staff discount across all MJMK restaurants.

· Free staff meals while on shift.

· Opportunity to develop your career with MJMK Restaurants.

· Mental health and well-being assistance with Hospitality Action who can offer free advice and counselling if you’re struggling at work or at home.

· Enhanced maternity and paternity pay, after your first year with us.

· An enhanced pension plan after you’ve worked with us for 5 years.

Candidate Requirements:

· Minimum 3-5 years in a previous General Manager role – please note, that unfortunately we will not be considering first time GM candidates or those with less than 3 years experience in a GM role

· Obsessed with guest experience and delivering best in class hospitality to each and every guest. We are looking for a hands on, floor based GM, leading the team from the front

· Excels and loves people management, adept at handling personal matters with empathy and professionalism. The ideal candidate is comfortable with difficult conversations, balancing compassion and discipline, while earning the respect of the team and establishing a positive culture

· Proficient at managing a team of heads of department with the restaurant and delegating, overseeing, and following up on their responsibilities. You will be an excellent judge of ability and required areas of improvement and work to develop your HOD’s to ensure the restaurant runs like a well oiled machine, especially when you are not present

· Expert in recruitment, team development and progression. Comfortable with training across all parts of the restaurant

· Exceptional attention to detail. Able to spot issues before they arise across all areas of the restaurant, especially as those relate to guest experience and people/team

· Relentless dedication to quality and consistency of every touch point in the restaurant. Constantly driving improvement across all areas of the restaurant, and its people. Strategic thinker able to identify areas of improvement and propose solutions on a regular basis.

· Comfortable managing, training, developing and overseeing every area of the restaurant – dining room, kitchen, bar, reception/reservations/events

· Expert on managing P&L: 1) driving revenue through covers, SPH, reservations, events and local neighbour & business engagement. 2) managing costs through excellent labour, GP and all other controllable cost management

· Diligent in keeping your site looking and operating immaculately when it comes to property, facilities, maintenance and cleanliness.

We’d love to hear from you if you’re an experienced General Manager and you’re up for a new challenge and the opportunity to work for MJMK Restaurants!