General Manager

Accor Hotels; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading hotel group is seeking a dynamic General Manager for Novotel Almaty City Center. This role involves driving overall performance, ensuring customer satisfaction, and leading a high-performing team. The ideal candidate will have proven leadership experience, strong financial skills, and a commitment to exceptional service in a fast-paced environment.

Qualifications

• Proven experience as a General Manager or similar senior leadership role.
• Strong financial acumen with experience in budgeting and financial management.
• Fluency in English; knowledge of Kazakh and Russian is a plus.

Responsibilities

• Develop and implement strategic plans to optimize revenue and profitability.
• Lead and motivate a high-performing team to deliver exceptional customer service.
• Oversee all aspects of operations, including finance, human resources, sales, and marketing.

Skills

Leadership

Financial Acumen

Communication

Analytical Mindset

Customer Focus

Problem Solving

Education

Bachelor's degree in Business Administration or Hospitality Management

Job description

Company Description

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Job Description

We are seeking a dynamic and visionary General Manager to lead our operations in Novotel Almaty City Center, Kazakhstan. As the primary strategic business leader, you will be responsible for driving overall performance, ensuring customer satisfaction, and achieving financial goals while fostering a collaborative and innovative work environment.

• Develop and implement strategic plans to optimize revenue and profitability
• Lead and motivate a high-performing team to deliver exceptional customer service
• Oversee all aspects of operations, including finance, human resources, sales, and marketing
• Analyze market trends and competitor activities to identify growth opportunities
• Ensure compliance with local regulations and company policies
• Build and maintain strong relationships with key stakeholders, including clients and partners
• Drive continuous improvement initiatives across all departments
• Manage budgets and financial performance to meet or exceed targets
• Cultivate a positive company culture that promotes innovation and employee engagement
• Represent the company at industry events and in the local business community

Qualifications

• Proven experience as a General Manager or similar senior leadership role
• Bachelor's degree in Business Administration, Hospitality Management, or related field
• Strong financial acumen with experience in budgeting and financial management
• Excellent leadership and team-building skills
• Outstanding communication and negotiation abilities
• Analytical mindset with a data-driven approach to decision-making
• Customer-focused attitude with a commitment to delivering high-quality service
• Proficiency in strategic planning and implementation
• Ability to thrive in a fast-paced, dynamic environment
• Fluency in English. KnowledgeKazak, and Russian languages will be an advantage
• Track record of driving innovation and implementing process improvements
• Strong problem-solving skills and ability to make decisive actions
• Experience in change management and organizational development

Additional Information

Novotel Almaty City Center is a contemporary 4-star hotel situated in the heart of Almaty, Kazakhstan.

Rooms:

The hotel features 190 well-appointed guest rooms and suites designed for both business and leisure travelers.

Outlets:

• Le Resto: This restaurant offers a blend of authentic Kazakh cuisine and international dishes in a modern setting. Guests can enjoy a lavish buffet breakfast and a diverse à la carte menu throughout the day.

• N Arena: Located in the lobby, N Arena is a lively bar ideal for sports enthusiasts and casual gatherings, serving signature cocktails and snacks.

• Wellness Center: Guests have access to an indoor swimming pool, sauna, and a 24/7 fitness center.