General Manager

Troika Recruitment; London; On-site; GBP 45,000 - 90,000; Full time

Job summary

A prestigious private members club is seeking a General Manager to lead its new opening, emphasizing a blend of hospitality, wellbeing, and culture. The ideal candidate possesses a strong background in luxury environments and demonstrates both commercial acumen and exceptional service. This is a unique opportunity to shape the club's success from day one.

Qualifications

• Experienced at general manager or senior level within luxury or lifestyle operations.
• Comfortable managing high-touch service and back-of-house logistics.
• Calm under pressure, solutions-focused, able to adapt to changing priorities.

Responsibilities

• Leading and developing a multidisciplinary team across food, beverage, and wellness.
• Managing day-to-day operations and ensuring high levels of service.
• Overseeing budgets, forecasting, and performance reporting.

Skills

Leadership

Commercial Acumen

Emotional Intelligence

Job description

This range is provided by Troika Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Troika Recruitment

We are creating a new kind of private members club, a carefully curated space where hospitality, wellbeing and culture come together. Rooted in a lifestyle led philosophy, this multi-faceted venue will offer members a considered blend of movement and wellness, elevated food and drink, inspiring social spaces and meaningful programming.

Contemporary, warm and grounded in experience rather than status, the club has been designed for a community who value quality, connection and a more conscious way of living.

The Role

We are looking for a hands on, high performing General Manager to lead this new opening and help shape its success from day one. Reporting into the founders, you will be responsible for overseeing all operational departments, ensuring a consistently high level of service and building a culture that brings the club’s values to life.

This role requires a strong presence on the floor, a deep understanding of premium hospitality and the ability to balance commercial acumen with genuine care for your team and members.

Key responsibilities include

• Leading, motivating and developing a multidisciplinary team across food and beverage, wellness and member services
• Creating a culture of quality, attention to detail and warmth in every guest interaction
• Managing day to day operations to ensure smooth delivery across all touchpoints
• Overseeing budgets, forecasting and reporting to drive performance and profitability
• Working with the marketing and membership teams to support engagement and retention
• Acting as the face of the club, building relationships, being visible and setting the tone
• Listening to feedback and continuously improving the member experience
• Ensuring compliance with health and safety and regulatory requirements

The Candidate

You are a proven leader from a high end hospitality background, someone who not only understands what luxury feels like but knows how to deliver it across a dynamic, multifaceted operation. You may come from a luxury hotel, resort, private members club or premium lifestyle brand but wherever you have been, you have combined commercial know-how with operational excellence and a highly personal approach to service.

This is a role for someone who thrives on the floor, is energised by variety and knows how to bring teams together to deliver a seamless experience across wellness, food and beverage, events and member services.

We are looking for someone who is

• Experienced at general manager or senior level within luxury or lifestyle led, multi outlet operations
• Comfortable managing complexity, from high touch service to back of house logistics
• Commercially astute, with a strong grasp of budgets, forecasting and performance metrics
• Emotionally intelligent and confident leading diverse, multidisciplinary teams
• Present and hands on, visible in the operation and naturally at ease engaging with members
• Calm under pressure, solutions focused and able to adapt to changing priorities
• Passionate about creating environments where people feel inspired, connected and cared for

This is a rare chance to play a defining role in the launch and evolution of a distinctive new club, one that blends hospitality, health and human connection. If you are ready to roll up your sleeves and help build something special, we would love to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Management

• Industries

  Hospitality and Hotels and Motels

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