General Manager

TN United Kingdom; Llandudno; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Lounge Manager to lead a vibrant team in creating an exceptional environment for customers and staff alike. This role involves overseeing daily operations, ensuring customer satisfaction, and fostering a welcoming atmosphere. With opportunities for personal development and a range of enticing perks, including generous holiday and staff discounts, this position is perfect for someone passionate about hospitality and team leadership. Join a community-focused organization that values its employees and encourages growth and innovation.

Benefits

Overtime pay

Staff food on every shift

50% staff discount

28 days holiday

Enhanced maternity and paternity pay

Participation in Loungefest

Competitions and incentives

Company pension scheme

Long service awards

Support via the Licensed Trade Charity

Qualifications

• Experience in a managerial role in hospitality.
• Ability to manage KPIs and customer satisfaction.

Responsibilities

• Lead the Lounge team to ensure exceptional customer experiences.
• Manage operations within budget while maintaining brand standards.

Skills

Management Skills

Customer Satisfaction

KPI Management

Food Safety

Training and Recruiting

Job description

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Join Our Lounge Team

Lounges are special places, thanks to the brilliant people who run them. As a Lounge manager, you'll be responsible for leading your team to deliver 14 great shifts, ensuring your Lounge is an exceptional and welcoming environment for both staff and the local community. Your role is to make sure every customer leaves happy, supported by your outstanding management skills.

The Good Stuff

• Overtime pay for hours worked beyond contracted hours
• Staff food on every shift
• 50% staff discount outside working hours from day one
• 28 days holiday (including Bank Holidays), pro rata
• Enhanced maternity and paternity pay after 2 years of service
• Participation in Loungefest, our renowned staff party
• Competitions and incentives, including trips with our suppliers
• Company pension scheme
• Long service awards
• Control over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth
• Tips shared equally among team members based on hours worked
• Christmas and Boxing Day off

What You'll Bring

• Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafes, or coffee shops
• Experience working in a bar environment with serving and preparing fresh food and drinks
• Ability to manage through KPIs, making decisions on labor, stock, food safety, customer satisfaction, and brand standards within budget
• Experience in training and recruiting front-of-house teams, including servers and assistant managers
• Some back-of-house experience and understanding of kitchen operations is a plus

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