General Manager

Kaplan International; Liverpool; On-site; GBP 41,000; Full time

Job summary

A leading company in student accommodation is seeking a General Manager to oversee Kaplan Living Liverpool. This role involves leading operational management, ensuring high service levels, and fostering a collaborative environment, particularly within the University of Liverpool International College. Competitive salary and comprehensive benefits package are offered.

Benefits

28 days annual leave

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Enhanced maternity, adoption, and paternity pay

Medicash Health Cash Plan

Qualifications

• Experience of working in student accommodation.
• Demonstrable approach to service excellence and customer care.
• Understanding of safeguarding practices within an educational environment.

Responsibilities

• Lead the management of Kaplan Living Liverpool and ensure operations align with service standards.
• Support a collaborative environment where college and residential services work cohesively.
• Manage budgets and resources efficiently.

Skills

Customer care

Service excellence

Budget management

Team leadership

Job description

General Manager

Reference Number: JR248402

Location: Liverpool

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £41,000 per annum

We are looking for a General Manager to join our team.

The General Manager will take the lead role in the management of Kaplan Living Liverpool, ensuring the property is managed and operated in line with agreed operating principles driving industry-leading service levels to students, parents and stakeholders.

In Liverpool, the residence and the University of Liverpool International College (UOLIC) are in the same building, so the General Manager will also be responsible for College building operations, to support a collaborative, student-centred environment where College and residential services work as one cohesive team.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5428urp8.

What you’ll bring to the role

• Experience of working in student accommodation

• Demonstrable approach to service excellence, customer care and a sensitivity to students’ needs

• Understanding of and commitment to safeguarding and welfare practices within an educational environment

• Working knowledge of the ANUK Accreditation Scheme and Health and Safety Management

• Experience effectively plan to manage budgets and resources efficiently and meet priorities and targets

• Experience leading a team proactively in the delivery of high quality services and continuous improvement

• Can embed inclusive practices in all aspects of their work
  

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

Kaplan Living provides an outstanding student experience through a multi layered approach of excellent customer service, smooth operations, friendly and approachable team members and comprehensive student support and welfare services.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on Friday 11th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.