Deputy General Manager

Genting Casinos UK Ltd.; Liverpool City Region; On-site; GBP 35,000 - 50,000; Full time

Job summary

Une opportunité passionnante temporaire pour un directeur adjoint de casino est ouverte chez une entreprise de loisirs bien établie. Le candidat idéal doit démontrer des capacités de leadership, orientées vers l'excellence du service client et le développement d'une équipe exceptionnelle dans un environnement dynamique.

Benefits

Private GP helpline

Discount portal for retailers and leisure

Pension scheme

Life assurance

Employee assistance programme

Discounted gym membership

Mental health support

Family-friendly policies

Career development opportunities

Genting Academy online learning

Qualifications

• Expérience en gestion de casino requise.
• Capacités de mentorat et de motivation.
• Connaissance élevée des attentes commerciales.

Responsibilities

• Assurer le bon fonctionnement du casino.
• Encadrer les équipes pour un service client de haut niveau.
• Développer et motiver les collègues en mettant en œuvre une philosophie de mentorat.

Skills

Customer Service

Team Building

Motivation

Communication

Interpersonal Skills

Commercial Awareness

Education

Current PML

Job description

JOB DESCRIPTION

Have you got casino management experience? Are you passionate about supporting and motivating your team?

A vacancy has arisen for a deputy general manager to join our team, we are looking for an enthusiastic, motivating mentor with a proven track record of success in building and driving a strong team in a casino environment. You will ensure the smooth running of the casino and your colleagues ensuring they deliver high-level customer service.

Key skills and responsibilities include:

• A passion for delivering outstanding customer service.
• A demonstrated ability to engage, motivate and develop colleagues.
• A proven track record of improved business performance through team-building and excellent mentoring.
• Strong communication and interpersonal skills.
• Self-motivated and highly driven to achieve exceptional business results.
• High levels of commercial awareness.
• The ability to cope under pressure in a fast-paced environment.
• Hold a current PML.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �" read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
• Tips

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.