General Manager

Kaplan; Liverpool; On-site; GBP 41,000; Full time

Job summary

Kaplan is seeking a General Manager for its Liverpool location, responsible for overseeing the management of student accommodation and driving service excellence. This role requires a commitment to safeguarding, budget management, and fostering student engagement. The position offers a competitive salary, comprehensive benefits, and opportunities for career progression.

Benefits

28 days annual leave

Discounts on Kaplan courses

Confidential helpline for support

Company pension contributions

Maternity and Paternity pay above statutory levels

Health Cash Plan

Qualifications

• Experience in student accommodation.
• Understanding of safeguarding and welfare practices.
• Ability to manage budgets and resources efficiently.

Responsibilities

• Lead management of Kaplan Living Liverpool.
• Ensure property operations uphold service standards.
• Collaborate in a student-centred environment.

Skills

Service excellence

Customer care

Team leadership

Budget management

Inclusivity practices

Job description

Kaplan Liverpool, England, United Kingdom

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Kaplan Liverpool, England, United Kingdom

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Reference Number: JR248402

Location: Liverpool

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £41,000 per annum

We are looking for a General Manager to join our team.

The General Manager will take the lead role in the management of Kaplan Living Liverpool, ensuring the property is managed and operated in line with agreed operating principles driving industry-leading service levels to students, parents and stakeholders.

In Liverpool, the residence and the University of Liverpool International College (UOLIC) are in the same building, so the General Manager will also be responsible for College building operations, to support a collaborative, student-centred environment where College and residential services work as one cohesive team.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5428urp8.

What You’ll Bring To The Role

• Experience of working in student accommodation
• Demonstrable approach to service excellence, customer care and a sensitivity to students’ needs
• Understanding of and commitment to safeguarding and welfare practices within an educational environment
• Working knowledge of the ANUK Accreditation Scheme and Health and Safety Management
• Experience effectively plan to manage budgets and resources efficiently and meet priorities and targets
• Experience leading a team proactively in the delivery of high quality services and continuous improvement
• Can embed inclusive practices in all aspects of their work
  
  
  

What We Do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. Kaplan Living provides an outstanding student experience through a multi layered approach of excellent customer service, smooth operations, friendly and approachable team members and comprehensive student support and welfare services.

What We Offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan
• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
  
  
  

How To Apply

Please apply with CV and cover letter no later than 11pm on Friday 11th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

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