General Manager

Treetop Golf Leicester; Leicester; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus up to £7,500

Company pension

30 days holiday

Phone allowance

Free hot drinks on duty

Family discounts

Job summary

Treetop Golf Leicester is seeking a General Manager to lead our Leicester venue and uphold the high standards our guests expect. You will manage a team, drive guest experience, and ensure smooth operations across recruitment, training, and performance analysis.

This role offers up to £40,000 per year, a quarterly bonus up to £7,500, a company pension, 30 days holidays, and wellbeing support. You’ll be at the heart of a growing, hospitality-focused brand with six UK venues.

Qualifications

• Experience leading a hospitality or venue team.
• Strong people management and coaching skills.
• Excellent customer service mindset and results-driven attitude.

Responsibilities

• Lead and inspire your team to shine in our key metrics and manage recruitment, onboarding, training and development.
• Identify and implement new revenue strategies, analyse performance, and drive repeat visits and revenue per guest.
• Oversee all business operations by managing budgets and expenses.
• Use data to understand guest insights and collaborate with other departments.
• Maintain high standards in all site areas, and be an expert in the mini golf experience.

Skills

People leadership

Hospitality management

Team coaching

Budgeting

Job description

Role: General Manager

Location: Leicester

Salary: Up to £40,000

Contract: 40 hours per week

A bit about us:

At Treetop we’re on a mission to spread wonder. Our immersive mini-golf destinations are like no other leisure experience. Through amazing detail, quality, storytelling and technology, we transport our guests to a world where ancient spirits stir, nature glows and where every moment is extraordinary.

With six UK venues you won't catch us standing still. We're always thinking about how we can push the boundaries even further, bringing people together to enjoy themselves in new and surprising ways.

Our focus is on attracting people who are aligned with our mission. A genuine love of great hospitality is a given. Our leaders take pride in their mindset, their presence, and the impact they create. They enjoy achieving results through collaboration, curiosity, and innovation.

You’ll be joining a close-knit team that supports one another to be the best we can be. Our rainforests are inclusive, and we welcome applications from people of all backgrounds.

We’re looking for someone who will:

• Lead from the front, consistently setting and upholding high standards for both our guests and our team
• Inspire, motivate, and coach the team every day, role-modelling our values and behaviours with a growth mindset
• Own your recruitment, ensuring we attract and retain the right people for our business
• Have honest, respectful conversations with a “let’s solve it” mindset, understanding individual needs and fostering a positive, high-trust workplace
• Be detail-focused, analytical, and proactive in managing performance, reporting on results, analysing trends, and implementing strategies that drive commercial success
• Plan ahead to create smooth, sustainable performance rather than peaks and troughs
• Celebrate progress regularly in a specific and authentic way, recognising that the journey matters as much as the outcome

What you’ll get up to:

• Lead and inspire your team to shine in our key metrics and manage recruitment, onboarding, training and development
• Identify and implement new revenue strategies, analyse performance, and drive repeat visits and revenue per guest
• Oversee all business operations by managing budgets and expenses
• Use data to understand guest insights and collaborate with other departments including
• Maintain high standards in all site areas, and be an expert in all aspects of the mini golf experience ensuring that guests receive the highest quality experience

What’s in it for you?

• Up to £40,000 salary per annum
• Quarterly performance related bonus programme up to £7500 annually
• Access to our team wellbeing app – to help promote mental health awareness and wellbeing in our teams
• Free hot drinks on duty
• Friends and family discounts on food, drink and mini golf off duty
• Company contribution pension
• 30 days holiday (including bank holidays)
• £20 Monthly Phone Allowance