General Manager

Pizza Express; Hertford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic commercial leader for their Pizzeria. This role offers the opportunity to drive sales and build strong community ties while leading a motivated team. With a focus on exceptional customer service and operational excellence, you'll have the autonomy to shape your business's success. Enjoy a range of benefits including a generous bonus scheme, discounts, and development opportunities. Join a company that values inclusivity and authentic self-expression, where your leadership can truly shine.

Benefits

Bonus scheme of up to 25%

Free food on shift

50% discount on food and drink when not working

Pension & Life Assurance

Access to earned wages before payday

Wellbeing support for you and your family

£1000 referral bonus for referring managers

Development and progression opportunities

Qualifications

• Experience in management within a customer-facing sector, ideally hospitality.
• Exceptional P&L management skills and ability to motivate a team.

Responsibilities

• Drive financial success through strategic initiatives and high standards.
• Manage day-to-day operations and lead a high-performing team.

Skills

Management Experience

Customer Service

P&L Management

Leadership

Sales Strategy

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age-inclusive jobs board.

Where those who love pizza can be their true self

We are proud to be a Top 10 Sunday Times Best Place to Work 2023.

Role Overview:

You'll be a commercial leader of your very own Pizzeria, with entrepreneurial spirit and the ability to spot opportunities to drive sales while building strong links with your local community. This is a dynamic commercial role with plenty of scope to make it your own. Lead a multichannel business, inspire and motivate your team, and achieve KPIs through effective leadership.

What you'll do:

1. Drive the financial success of your Pizzeria through strategic and commercial initiatives.
2. Uphold high standards of quality and safety.
3. Build and lead a high-performing team through effective recruitment, training, and management.
4. Exceed customer expectations with outstanding service.
5. Manage day-to-day operations, demonstrating strong leadership skills.

Who you are:

1. Experience in management within a customer-facing sector, ideally hospitality.
2. A natural leader who can motivate a team.
3. Exceptional P&L management skills.
4. Creative, autonomous, and responsible.

Benefits:

• Bonus scheme of up to 25%.
• Share of Tronc.*
• Free food on shift.
• Pension & Life Assurance.
• 50% discount on food and drink when not working.
• Access up to 40% of earned wages before payday with Wagestream.
• Wellbeing support for you and your family.
• £1000 referral bonus for referring managers.
• Development and progression opportunities.

Who we are:

Since 1965, we've been bringing pizza to the UK and have grown into a multichannel, international brand. Our people are central to our success, and we value authentic self-expression.

Our Values:

• Head: Customer-centric, commercially minded, performance obsessed.
• Heart: Honest, diverse, and caring.
• Home: An inclusive environment where everyone belongs.

We believe in using your head, showing your heart, and feeling at home — where you can truly be yourself.

Inclusivity and respect are fundamental to our culture. We evaluate each application based on aptitude and fit, not other factors.

If invited for an interview, please inform your interviewer of any reasonable adjustments needed.

*Tronc, or card gratuities, are shared among staff and paid at the end of each pay period, making this a valuable perk of working in hospitality.