General Manager - Live In

The Inn Collection Group; Tees Valley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate General Manager to lead a vibrant team at a picturesque pub. This role offers the opportunity to create unforgettable guest experiences while managing a dedicated team in a dynamic environment. With a focus on exceptional service, budgeting, and team development, the ideal candidate will thrive under pressure and embody the company's core values. Enjoy a rewarding career in a supportive atmosphere, with unique perks and a commitment to employee well-being. If you are ready to inspire and drive results, this is the perfect role for you.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid breaks

Discounted room bookings

Confidential support via Employee Assistance Programme

Tronc (tips)

Colleague accommodation benefit

1/3 off room bookings all year round

Spontaneous trip allowance for same-day bookings

15% off for loved ones

Qualifications

• Proven leadership skills in a fast-paced hospitality environment.
• Strong knowledge of budgeting and financial management.

Responsibilities

• Lead the team to ensure exceptional guest experiences.
• Manage budgeting, cost control, and team development.

Skills

Leadership

Customer Service

Budgeting

Food and Beverage Management

P&L Knowledge

Education

Experience in Hospitality Management

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pub with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same-day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) to support our staff.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment surrounded by natural beauty.

You’ll Fit Right Inn

As General Manager, you’ll bring enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a focus on exceptional guest experiences and the business’s success. You’ll work closely with your Operations Manager, managing assistant managers, the head chef, and head housekeeper, while embodying our ICG values.

In this role, you will be responsible for planning, budgeting, and cost control in line with budgets, building and nurturing a team to meet high standards. You’ll thrive in a dynamic setting, ensuring guest satisfaction even during busy times. This includes reviewing and implementing business procedures, overseeing financial budgets, and managing expenditures. Knowledge of P&L accounts and labor planning will be key to driving success.

Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment. From hiring and training to mentoring, you’ll foster a culture of growth. The role also involves responding to guest needs during the night and occasionally staying on-site to ensure a seamless experience, demonstrating professionalism even in high-pressure situations.

If you’re passionate about food and hospitality, have leadership talent, and love creating unforgettable guest experiences, we think you’ll fit right in.

This role allows Terry to lead with care, drive results, and inspire the team. Watch Terry's video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn

This role includes an optional colleague accommodation benefit—click the link to learn more: https://careers.inncollectiongroup.com/join-inn