General Manager

OurHouse Clubs; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free family membership at Our House Clubs

30 days of holiday per annum

Annual discretionary bonus of up to 15%

3% employer pension contributions

Private health insurance

Enhanced maternity/paternity pay

Salary sacrifice schemes

Job summary

A family-oriented leisure organization is seeking a leader to oversee the opening of Orly's House in East Sheen. The role requires someone with experience in multi-revenue environments and strong commercial instincts. You will be responsible for fostering a vibrant, community-focused environment that supports families. Key perks include free family membership, 30 days of holiday, health insurance, and a discretionary bonus, making this a unique opportunity to grow with the organization.

Qualifications

• Experience in leading a multi-revenue hospitality or leisure environment.
• Ability to communicate clearly and effectively.
• Experience in site launches or project delivery is beneficial.
• Experience with site launches, refurbishments or project delivery is a bonus.
• Excellent communication and organisational skills.

Responsibilities

• Lead the opening of Orly's House in East Sheen.
• Ensure service consistency and a high-energy team environment.
• Maintain focus on community and purposeful growth.
• Drive change management during site openings and growth phases.

Skills

Leadership presence

Strong commercial instinct

Organisational skills

Emotional intelligence

Problem-solving mindset

Communication

Job description

Lead the opening of our third OurHouse, Orly's House✨

OurHouse Clubs exists to make family life simpler, morejoyfuland full of connection. Our clubs bring childcare, play,wellness, food,workspacesand community under one roof. Each house is a place where families can feel supported, welcomed and part of something real.

Following the success of our first two houses, we’re preparing to open Orly’s House in East Sheen, our third club and a key moment in our growth.

This is a rare opportunity to build something special from the ground up, working closely with the leadership team during an exciting period of growth.

The Role

This is a highly visible leadership position requiring a confident, capable operator who can work across multiple departments while keeping people, service and consistency at the heart of the operation. This is a role for someone who cares deeply about people,communityand purposeful growth.

This Role Will Suit Someone Who:

• Has led a complex, multi-revenue hospitality or leisure environment
• Is commercially confident, P&L ownership is second nature
• Knows how to steady a team without flattening their energy
• Understands that leading parents and childcare teams requires emotional intelligence
• Is visible and present, not office-bound

What We’re Looking For

This role is for someone who thrives in a beautifully busy, multi-revenue environment where families, food, wellness and workspace all live under one roof.

You bring structure without stiffness. You balance warmth and approachability with clear standards and confident decision-making. Commercial clarity without losing the human touch.

You’ll Bring

• A calm, confident leadership presence, the kind that steadies the room and builds high-performing, loyal teams.
• Strong commercial and operational instinct, with experience owning budgets and understanding what drives sustainable growth.
• A genuine love of service and hospitality, especially within family-first spaces where detail truly matters.
• Clear, polished communication and sharp organisational skills (because moving parts need rhythm).
• A proactive, solutions-focused mindset, you don’t escalate problems, you solve them.
• Experience in site launches, refurbishments or project delivery is a bonus but your ability to lead through change is what really counts.

The Perks of Being Part of Our HouseTeam

👨👩👧Family comes first – free membership for you and your family at Our House Clubs

🌴Time to recharge – 30 days of holiday per annum including bank holidays.

💰Rewarding success – an annual discretionary bonus of up to15percent

🏦Pension peace of mind – 3 percent employer pension contributions

💆♀️Health and wellbeing – private BUPA health insurance, life assurance worth 4x salary and critical illness cover

💡Smart savings – access to salary sacrifice schemes including workplace nursery,car,home and tech plans

🤱Care when it counts – enhanced maternity,paternity and company sick pay

🚀Growing together – as we expand, so do your opportunities